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Fine Jewelry Showrooms US General Manager
Fine Jewelry Showrooms US General ManagerR​êve Diamonds • New York, NY, US
Fine Jewelry Showrooms US General Manager

Fine Jewelry Showrooms US General Manager

R​êve Diamonds • New York, NY, US
[job_card.1_day_ago]
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  • [job_card.full_time]
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Job Description

Compensation : $65,000–$80,000 OTE (Base Salary + Commission)

Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations.

We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more.

KEY RESPONSIBILITIES

Sales & Client Experience

  • Act as a brand ambassador, delivering exceptional client service and showroom performance.
  • Develop deep product and brand knowledge and present it confidently to clients.
  • Manage enquiries via email, phone and LiveChat.
  • Conduct in-person consultations in the NYC showroom and virtual consultations when needed.
  • Assist clients through our bespoke design service, preparing quotations and selecting diamonds / gemstones.
  • Liaise with our CAD and workshop teams on bespoke projects.
  • Oversee after-care follow-ups and request client reviews.
  • Ensure the showroom and jewelry displays are always perfectly presented.

Business Development

  • Achieve individual and showroom sales targets.
  • Grow and enrich the client database.
  • Use the CRM daily to manage prospects, tasks and opportunities.
  • Lead client-acquisition efforts both inside and outside the showroom.
  • Ensure accurate and complete database management for future CRM activities.

    • Management

  • Lead, coach and motivate the showroom team.
  • Provide weekly objectives, feedback and performance guidance.
  • Recruit, train and evaluate team members.
  • Oversee scheduling, administration and showroom operations.
  • Monitor competitors and identify opportunities for growth.
  • Represent the company at meetings, events, networking and industry functions.
  • Ensure all reporting and analytical tasks are accurate and submitted on time.
  • Maintain flexibility to support the showroom outside regular hours when needed.

    • What We’re Looking For

  • Proven luxury diamond jewelry sales experience.
  • Passion for fine jewelry, diamonds and gemstones.
  • Strong ability to build trust and relationships with clients.
  • Consistent history of meeting / exceeding sales targets.
  • Excellent verbal and written communication.
  • High level of professionalism and customer-service standards.
  • Strong administration, organisation and time-management skills.
  • Ability to handle pressure, multitask and work to deadlines.
  • Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM.
  • Well-presented, security-aware, and able to work independently as well as part of a team.

    • Experience & Skills

  • Minimum 1 year luxury retail or diamond jewelry sales experience.
  • Strong ability to drive sales and manage client relationships.
  • Ability to work varied shifts including evenings and Saturdays.
  • Ability to travel locally and occasionally nationally.
  • Team-leadership, coaching and development skills.
  • Strong communication skills and excellent attention to detail.
  • Fluent English required; additional languages an asset.
  • Must be authorized to work in the U.S.

    • Preferred

  • College / university degree.
  • GIA coursework or Graduate Gemologist qualification.
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