Operations Data Specialist

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Operations Data Analyst plays a critical role in enabling data-driven operations by designing, automating, and maintaining analytical solutions that convert complex operational data into reliable, actionable insights. This role sits at the intersection of operations, analytics, and automation—ensuring that Power BI reporting, refreshes, alerts, and downstream workflows are standardized, scalable, and aligned with operational priorities. The position supports leadership decision-making by reducing manual reporting effort, improving data timeliness, and enforcing data governance across operational domains.

RESPONSIBILITIES AND DUTIES

Data Analysis & Insights

• Analyze operational data to identify trends, anomalies, risks, and opportunities for process optimization and cost efficiency.
• Translate operational questions into measurable KPIs and data models that support executive and frontline decision-making.
  
  

Power BI Reporting & Automation

• Design, develop, and maintain Power BI dashboards and Excel queries models that support operational performance monitoring.
• Implement and manage Power BI and other data-related automations, including:
• Scheduled and incremental dataset refresh strategies
• Data-driven alerts and threshold-based notifications
• Integration with Power Automate for workflow triggers, approvals, and exception handling
• Reduce manual reporting and reconciliation by automating recurring operational reports and scorecards.
  
  

Governance, Documentation & Compliance

• Document data pipelines, Power BI models, automation logic, and reporting standards to ensure auditability and continuity.
• Enforce data governance, security, and privacy requirements, including HIPAA compliance and role-based access controls.
• Partner with Operations Standards leadership to standardize definitions, metrics, and reporting expectations across teams.
  
  

Cross-Functional Collaboration

• Collaborate across department teams to gather requirements and prioritize automation opportunities.
• Serve as a technical translator between operational stakeholders and data systems, ensuring solutions are practical and sustainable.
• Continuously evaluate and recommend improvements to tools, workflows, and automation patterns.

QUALIFICATIONS

Education:

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business, or related degree, and/or relevant certificates.

Experience:

• 3+ years of experience in data analysis or a related role, preferably in an operational setting.
• Proficiency in Excel, and experience working with relational databases (, SQL Server).
• Experience with data visualization tools (, Power BI).
• Familiarity with data integration and working with large datasets.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate complex data insights to non-technical stakeholders.

WORK ENVIRONMENT

• Work is performed in a typical office or remote setting.
  
  

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.