Machine Learning Support EngineerLabelbox • San Francisco, California, USA

Machine Learning Support Engineer

Labelbox • San Francisco, California, USA

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[job_card.full_time]

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Shape the Future of AI

At Labelbox were building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018 weve been pioneering data-centric approaches that are fundamental to AI development and our work becomes even more essential as AI capabilities expand exponentially.

About Labelbox

Were the only company offering three integrated solutions for frontier AI development :

Enterprise Platform & Tools : Advanced annotation tools workflow automation and quality control systems that enable teams to produce high-quality training data at scale
Frontier Data Labeling Service : Specialized data labeling through Alignerr leveraging subject matter experts for next-generation AI models
Expert Marketplace : Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

Why Join Us

High-Impact Environment : We operate like an early-stage startup focusing on impact over process. Youll take on expanded responsibilities quickly with career growth directly tied to your contributions.

Technical Excellence : Work at the cutting edge of AI development collaborating with industry leaders and shaping the future of artificial intelligence.

Innovation at Speed : We celebrate those who take ownership move fast and deliver impact. Our environment rewards high agency and rapid execution.

Continuous Growth : Every role requires continuous learning and evolution. Youll be surrounded by curious minds solving complex problems at the frontier of AI.

Clear Ownership : Youll know exactly what youre responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.

Role Overview

Join Labelbox as a Customer Support Engineer (known as a Machine Learning Support Engineer)! Youll act as the frontline of customers utilizing live chat and internal resources to resolve product issues and provide proactive guidance to customers.

Your Impact

Create great experiences for our customers when they need help. Build trust and advisory relationships with customers to help them better use the product.

Learn Labelboxs product at a deep level and help customers do the same. Learn whats happening next with the product and help customers prepare for the use of new features.

Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success.

Proactively propose creative solutions to address customers business problems and goals.

Be a voice for our customers during internal discussions and projects at Labelbox. Represent their needs and struggles to help drive our products in a strong direction.

Monitor and identify trends in customer experiences. Work within the team and with other teams at Labelbox give customers the information and tools they need to more effectively and efficiently support themselves in the use of the product.

What You Bring

BA / BS in in a technical field; Computer Science / Engineering degree is a plus

Proficient in Python

Experience with Machine Learning is a plus

Experience in a customer service or support environment

An ability to navigate and advise on efforts related to complex customer requests or projects gathering additional human resources for assistance if needed

Empathy patience phenomenal people skills;

An ability to learn quickly to understand and articulate new technologies and corresponding value propositions

Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage workflow

A creative problem solver who isnt afraid to get their hands dirty

Ability to quickly pick up a variety of software applications with ease

Experience with common support software like Intercom GitHub Jira etc

Support at Labelbox

At Labelbox Support youll ensure the success of frontier AI labs and enterprises using our data factory infrastructure. Youll provide expert guidance on our Enterprise Platform Frontier Data Labeling and Expert Marketplace offerings helping customers overcome technical challenges in their AI data pipelines. With our platform processing 50 million annotations monthly youll develop deep technical expertise across multimodal reasoning coding and multilingual use cases. Your timely knowledgeable assistance will directly impact customer satisfaction and project outcomes ensuring maximum value from human-in-the-loop processes. Join us in supporting the technical infrastructure thats advancing state-of-the-art AI through superior human data quality and transparency.

Labelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected annual base salary range for United States-based candidates is below. This range is not inclusive of any potential equity packages or additional benefits. Exact compensation varies based on a variety of factors including skills and competencies experience and geographical location.

Annual base salary range

$80000 - $85000 USD

Life at Labelbox

Location : Join our dedicated tech hubs in San Francisco or Wrocław Poland

Work Style : Hybrid model with 2 days per week in office combining collaboration and flexibility

Environment : Fast-paced and high-intensity perfect for ambitious individuals who thrive on ownership and quick decision-making

Growth : Career advancement opportunities directly tied to your impact

Vision : Be part of building the foundation for humanitys most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated the need for high-quality specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Labelbox is backed by leading investors including SoftBank Andreessen Horowitz B Capital Gradient Ventures Databricks Ventures and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

Your Personal Data Privacy : Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelboxs Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @ email address. If you encounter anything that raises suspicions during your interactions we encourage you to exercise caution and suspend or discontinue communications.

Required Experience :

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 80000 - 85000

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