Hope Center Associate

Job Description

Job Description

Job Title : Hope Center Associate

Team : Enterprise Programming

Classification : Part-Time, Non-Exempt

Reports To : Hope Center Supervisor

Direct Reports : None

Effective Date : November 2025

Position Summary

The Store Associate is responsible for performing tasks related to receiving, processing, merchandizing and selling donated items at the Thrift Store.

Position Qualifications

For Employment with Oliver Gospel

A believer in Jesus Christ

Affirm without reservation Oliver Gospel’s Statement of Faith

Fully support Oliver Gospel’s Mission, Vision, and Values Statements

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco

and / or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event

Valid South Carolina driver’s license

For the Store Associate

High School Diploma or equivalent experience

Strong communication and relational skills

Excellent customer service experience and skills

Experienced team player

Position Responsibilities

Receive, sort, clean, price, and merchandize donated clothing and other goods

Welcome and assist customers, donors, and guests in a friendly and pleasant manner

Handle customer service issues in a professional manner

Assist in maintaining cleanliness of the entire processing center by picking up, straightening, cleaning, and organizing

Assist in unloading / loading the truck

Assist in hauling trash to dumpster

Assist customers in loading goods

Assist in opening / closing procedures

Answer phone calls and communicate in a professional manner

Welcome and actively work alongside volunteers and OG Works participants

Perform other duties as assigned by the supervisor

Core Competencies

Ability to establish and maintain appropriate working boundaries and relationships

Task-oriented and self-motivated

Detailed and careful in handling assignments

Ability to maintain a professional demeanor

Ability to maintain a positive attitude

Ability to be respectful to donors, guests, customers, and other employees

Ability to multi-task, prioritize and deal with interruptions while meeting deadlines

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment

Ability to concentrate and apply mental processes

Ability to follow the instructions of the supervisor

Ability to work with disruptions, critical issues and emotional individuals

Ability to stand and move about the center for long periods of time

Ability to continually bend, reach upward and outward to handle merchandise

Ability to frequently lift, carry, push or pull materials weighing up to 50 pounds

Ability to engage in limited exposure to health-related issues such as colds, viruses, etc.