Patient Access Representative

Position Details

Summary / Objective

The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment.

Essential Functions

• Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction.
• If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly.
• Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality.
• When scheduling an appointment, always enters / updates patient information in NextGen practice management software.
• Explains to caller about financial information they must bring with them to their appointment to

qualify for : Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient

receives healthcare services that are affordable.

Competencies

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Role Qualifications

Preferred Experience Requirements

Two years of experience working within a healthcare setting.

Minimum Education Requirements

High school diploma or equivalent

Preferred Education Requirement

Associate's degree in business, or healthcare related studies

Required Skills

Physical Requirements

While performing the duties of this job, the employee may be required to sit and / or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day / evening / weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and / or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.