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Customer Success Manager (Account & Operations)
Customer Success Manager (Account & Operations)Far Out Scout • Austin, TX, US
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Customer Success Manager (Account & Operations)

Customer Success Manager (Account & Operations)

Far Out Scout • Austin, TX, US
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Customer Success Manager

The client is hiring a Customer Success Manager who will take over right after Sales closes a deal and guide clients through deployment, onboarding, adoption, and ongoing success.

This role blends customer success + account management + operations coordination , ensuring deployments run smoothly and clients stay engaged, supported, and satisfied. You'll be the one keeping customers happy, processes organized, and technology fully utilized.

Customer Success and Account Management

Customer Success and Account Management

  • Take ownership of client relationships after the Sales handoff
  • Manage pre-deployment checklists and track deployment progress
  • Lead 30-day and 60-day post-deployment check-ins
  • Host monthly calls with key clients
  • Drive product adoption and robot utilization
  • Communicate feature updates and enhancements
  • Identify upsell opportunities
  • Conduct post-deployment refresher training
  • Gather customer feedback and relay product feature requests

Support and Issue Management

Support and Issue Management

  • Provide Tier 1 support for key clients
  • Triage issues to Support / Engineering when needed
  • Monitor error logs and vendor portals
  • Ensure consistent login and usage in intelligence / robot portals
  • Track customer pain points and recurring issues

    • Operations and Coordination

    Operations and Coordination

  • Manage the deployment calendar (deployments, conferences, sales fulfillment)
  • Coordinate with internal teams to keep timelines on track
  • Maintain clean documentation, account notes, and deployment updates
  • Utilize AI for scheduling support, data extraction, checklist automation, and reporting
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