Senior Employee Relations Partner

Employee And Labor Relations Consultant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for advising managers and HR Business Partners (HRBPs) regarding employee/labor relations situations and the interpretation of personnel policies, labor contracts, as well as state/federal employment laws. Provide comprehensive internal employee and labor relations consultation, conduct investigations, present findings and recommendations, support collective bargaining negotiations, and develop and maintain positive working relationships with staff, leadership, and union representatives. Develop and evaluate overall employee and labor relations trends/themes and proactively make recommendations to address root causes. Partner with the MGB Centers of Excellence (COEs), including the Employee and Labor Relations team as well as the Office of General Counsel (OGC), as needed. Work collaboratively with the MGB Employee and Labor Relations Center of Excellence (COE) to assess training needs and assist in the delivery of training as appropriate on employee relations and labor issues. Function as a subject matter expert and team mentor, handle complex cases and investigations, and lead relevant projects and initiatives.

Essential Functions

• Provides guidance and support related to employee and labor relations, including policy and contract interpretation and implementation, performance management, corrective action, employment terminations (including reduction in force), appeal/grievance process, and conflict resolution.
• Addresses concerns from workforce members that impact employee experience. Conducts confidential, objective, and thorough investigations. Prepares and presents reports of the findings and provides consultation regarding the implementation of action plans to address concerns.
• Partners with the MGB ERLR COE and OGC on complex ERLR cases, demand letters, collective bargaining negotiations, labor arbitrations, and other proceedings as necessary.
• In partnership with the ERLR COE, consults with business leaders on maintaining positive employee relations. Assists the ERLR COE with climate surveys as needed to assess the general environmental tone within a department or between departments to determine areas of employee concern.
• Partners with HRBP and leadership to develop action plans to address issues.
• Manages ADA, religious, and pregnancy accommodation requests. Conducts interactive dialogue process with employee, operational leadership, Occupational Health, and other necessary participants for all accommodation requests, including requests for religious, medical, or pregnancy-related accommodations.
• Using data including workforce dashboards identifies gaps, themes, trends, and root causes impacting staff engagement and retention, effective performance, delivery of services, and organizational strategy.
• Provide mentoring and training to team members, lead complex workplace investigations, serve in a lead capacity on various projects/committees, function as a subject matter expert, and assist with SOP development and maintenance.

Qualifications

Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience

Employee Relations/HR Business Partner 5-7 years required

Knowledge, Skills and Abilities

Action Oriented - Taking on new opportunities and tackling challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Decision Quality - Making good and timely decisions that keep the organization moving forward.

Manages Complexity - Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.

Manages Conflict - Handling conflict situations effectively, with a minimum of noise.

Situational Adaptability - Adopting an approach and demeanor in real time to match the shifting demands of different situations.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Knowledge Sharing and Mentorship Provides guidance and mentoring to team members and serves as an internal resource for information and support.

Optimizes Work Processes Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.