Floating Customer Service Representative

Floating Customer Service Representative

Are you a people person with a passion for providing top-notch service? Join SC State Credit Union as a Floating Customer Service Representative! This position offers the unique opportunity to engage with members from various branches, providing a dynamic work environment where no two days are the same. Your dedication to exceeding customer expectations and problem-solving skills will shine in this role. Embrace the challenge of adapting to new settings and making a positive impact on members' financial journeys. Ready to elevate your customer service career with us?

As a Floating Customer Service Representative at SC State Credit Union, you will travel between branches, assisting with various customer service tasks. The available position is based out of the Columbia area, with regular travel to all Columbia area locations and periodic travel to other branches including in Aiken, Orangeburg, Florence and Charleston. Mileage is paid for out of town travel. Your day-to-day responsibilities will include greeting members, processing transactions, resolving inquiries, and promoting credit union products and services. You will have the opportunity to build strong relationships with members and contribute to a positive service experience. Flexibility and adaptability are key traits for success in this role, as you navigate different branch environments and customer needs. Whether you're stationed at the teller line or assisting with account openings, your commitment to excellence and customer-centric approach will make a difference every day.

To excel as a Floating Customer Service Representative at SC State Credit Union, you should possess excellent communication and interpersonal skills. Strong attention to detail is crucial for accurately processing transactions and handling member requests. A customer-centric mindset and the ability to problem-solve effectively will help you address inquiries and provide solutions efficiently. Adaptability and flexibility are key attributes as you navigate different branch locations and work with diverse teams. Prior experience in customer service roles is beneficial but not required, as we provide comprehensive training to set you up for success. Enthusiasm for delivering exceptional service and a collaborative approach to teamwork will contribute to a positive work environment and satisfied members.

State Credit Union offers an amazing benefit packages that includes the following and much more : Health, RX, Dental, and Vision insurance - Matching 401k and Discretionary Profit Sharing - Employer Paid Long Term Disability - Paid Holidays - Paid Annual Leave and Sick Leave - Medical Flex Spending and Dependent Care Accounts