Lead Medical Office Assistant

Lead Medical Office Assistant

Reporting directly to the Practice Manager, the Lead Medical Office Assistant shall provide direct supervision to all clinical and clerical staff in a specific practice or practices in addition to providing direct care to a specified group of patients in our dermatology healthcare setting on an as-needed basis. Oversees and supervises patient in-flow and out-flow, and appointment scheduling at check out. Functions as a Medical Assistant and / or Medical Receptionist when needed.

Essential Duties & Responsibilities Including But Not Limited To :

• All the duties associated with MA I, II & III, Medical Receptionist, as well as other relevant site-specific clinical or clerical roles.
• Manage the day-to-day responsibilities of the MA I, II & III, Medical Receptionist, as well as other relevant site-specific clinical or clerical roles. Assign duties to ensure the smooth running of the daily business.
• Ensure new staff are onboarded and trained.
• Manage the schedule and timekeeping of the team, including time off requests.
• Ensure SDS and OSHA books are maintained and up to date.
• Complete end of month inventory
• Perform regularly scheduled equipment safety checks.
• Receive and communicate information through various processes, including (but not limited to) use of computers, Intranet, e-mail, fax, and documentation in patient's medical record. Follow HIPAA rules and regulations.
• Ensure that all appropriate equipment is in good working order at the beginning of the day and that adequate supplies are available for patient procedure / visit. Ensure appropriate levels of supplies and inventory for office needs by utilizing the request system while understanding the importance of cost containment.
• Maintain adequate front office supplies. Ensure supply purchases are cost-efficient and within the budget.
• Responsible for implementation of policies
• Responsible for referral management
• Responsible for time-of-service collections
• Oversees administrative task bucket
• Provides back-up for front office and call center staff as needed in all locations.
• Maintains a pleasant and friendly work environment.
• Creates and follows-up on IT Helpdesk tickets.
• Follows up on provider requests for clerical staff.
• Travels to other office sites as necessary.

When acting as an MR, responsibilities include but not limited to :

Customer Service

Chart Administration

Check Out Responsibilities

Administrative

Other Responsibilities

When acting as an MA, Clinical Responsibilities include but not limited to,