Customer Service Associate

Non-Product Customer Service / Help Desk Associate

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills :

We are seeking a Non-Product Customer Service / Help Desk Associate to work within an organization to resolve issues ranging from supplier support, order statuses, roadblocks, etc. for indirect goods and services. This role focuses on providing customer service to internal stakeholders to ensure smooth operations within the organization :

What You Will Do :

• Research and answer questions, problems, etc.
• Work with internal stakeholders to determine the correct response to questions, problems, etc.
• Documenting, tracking and monitoring problems to ensure a timely resolution
• Maintaining a high level of customer service at all times
• Support general procurement and logistics tasks to improve order fulfillment efficiency.

What You Will Bring :

Associate's or Bachelor's degree in Business, Supply Chain, or a related field (or equivalent experience)

Experience in customer service field

2-5 years of relevant experience.

Familiarity with non-product (indirect goods and services) a plus

Familiarity with Ariba or comparable procurement software a plus

Strong attention to detail and ability to manage multiple tasks.

Good communication and problem-solving skills to coordinate with suppliers and internal teams

Pay Range : $17.07 / hour - $19.47 / hour

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements : This position is classified as Remote within Puerto Rico.

Travel requirements : Due to the nature of the work, no travel is required.

Citizenship requirement : Due to the nature of the work, U.S. citizenship is required.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance