Donor Service Representative

Job Description

Job Description

PAY RATE : $16.50 PH

GENERAL STATEMENT :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

ESSENTIAL JOB FUNCTIONS :

• Ability to work with independence to resolve Supporter requests for First Contact Resolution.
• Ability to complete multiple tasks concurrently.
• Utilize effective oral and written communication skills to produce an excellent experience with every Contact.
• Receive inbound omnichannel contacts from current and potential supporters, providing exceptional contact experience.
• Answer questions and assist in the resolution of supporter questions and issues.
• Complete daily outbound campaign contacts to Omnichannel markets.
• Provide timely and accurate responses to supporters using preferred communication channel(s), email, text, chat, phone, etc.
• Actively participate in all Contact Center training as required.
• Achieve or exceed key performance metrics Quality Assurance requirements.
• Originate relationship and correct applications for vehicle donations, The Salvation Army Office of Family Services of Orange County, and other TSA Programs.

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :