Loan Servicing Specialist

Cobalt Credit Union

7148 Towne Center Parkway

Papillion, NE 68046

Loan Servicing Specialist

The Loan Servicing Specialist is responsible for a variety of loan servicing tasks with a strong focus on post-funding loan processing, including managing Salesforce tickets, resolving loan servicing issues, and ensuring timely completion of loan servicing requests. This role involves maintaining accurate loan files, processing claims (insurance, GAP, warranty, and debt protection), title processing, and collaborating with cross-functional teams to ensure that all necessary documentation and lien perfection steps are completed efficiently. The Loan Servicing team plays a critical role in ensuring that both members and internal teams are supported professionally and promptly. Occasional local travel for titling needs may be required.

Education and / or Experience Requirements :

• High school diploma or equivalent required; Associate's or Bachelor's degree in business or a related field preferred.
• 1-2 years of experience in loan servicing or a similar financial services role, with a focus on post-funding loan processing and issue resolution.
• Familiarity or working knowledge of Jira ticketing system for managing loan servicing requests and issue tracking.
• Familiarity of loan servicing systems, title processing, and collateral management.
• Experience in processing GAP, debt protection, warranty, and insurance claims is preferred.
• Familiarity with E-Oscar for credit reporting and dispute resolution is a plus.
• Computer proficiency in MS Office Suite (Word, Excel, PowerPoint), imaging systems, and general office equipment.

Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-two locations. Cobalt Credit Union was established in 1946 to serve the military and we're excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We're proud of our family-oriented culture-where people genuinely care about each other-and we're committed to creating opportunities for growth within our organization.

Equal Opportunity Employer / Vet / Disabled