Sr. Client Intake Associate

Sr. Client Intake Associate

Help at Home is hiring a Sr. Client Intake Associate. Help at Home is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary : The core duties of the Intake team and the Senior Intake Client Associate will include educating referral sources on Help at Home services to prospective clients across an assigned market. The Senior Intake Client Associate will expand the Help at Home client base through direct contact with potential clients and referral sources, while providing leadership support with expanding team. As a coach and mentor in a high performing sales culture, the Senior Intake Client Associate embodies leadership principles, inspires other through their actions, and actively contributes to a culture of continuous improvement.

Essential Duties and Responsibilities :

• Oversee internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals.
• Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development.
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management.
• Follow up on leads effectively and in a timely manner.
• Maintain the database with all sales activities.
• Actively engage with clients to ensure a timely admission process for start of services.
• Support onboarding and ongoing training of Intake Client Associate teammates.
• Mentor team members, providing constructive feedback, and facilitating professional growth opportunities.
• Facilitate collaboration with recruiting and onboarding to ensure all departments are utilizing best practices and effectively communicating.
• Perform other duties as assigned.

Requires Skills / Abilities :

Education and Experience :

Benefits :