Retail Customer Service AssociateFedEx • Delafield, Wisconsin, US
Retail Customer Service Associate
FedEx • Delafield, Wisconsin, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend / twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend / twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. Know Your Rights Pay Transparency
POSITION SUMMARY :
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
Profit
Self-Management
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
ESSENTIAL FUNCTIONS :
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
ESSENTIAL FUNCTIONS :
Preferred Qualifications :
Pay Transparency :
Pay :
Additional Details :
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
FedEx Office is an Equal Opportunity Employer including, Vets / Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
[job_alerts.create_a_job]
Retail Customer Service • Delafield, Wisconsin, US
[internal_linking.similar_jobs]
At Batteries Plus, we don't just power products-we power people's everyday lives.From providing product knowledge and technical support to keeping the store running smoothly, you'll pla...[show_more]
For nearly 50 years, we've proudly served businesses throughout the U.If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hea...[show_more]
Fuel Powersports believes that no organization is any better than the people who work for it.Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, en...[show_more]
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
No experience requited, hiring immediately, appy now.Job Summary : Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embo...[show_more]
Pride Health is hiring for a Retail Pharmacy Technician to support our client's medical facility based in Hubertus, WI.This is a 3-month assignment (possibility of extension or conversion) opportun...[show_more]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $24.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...[show_more]
We build state-of-the-art, 45-foot mobile command centers with satellite communications, SWAT and tactical vehicles, real life CSI trucks, Snap-on® tool trucks and more.This is a rare opportuni...[show_more]
Registered Pharmacy Technician with WI DSPS.Develops competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of r...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Ready to unlock unlimited earning potential?.You will have unlimited earning potential with $14 / hour base pay and uncapped commission! Employees earn $17 / hour just hitting minimum expectations and ...[show_more]
Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.[show_more]
Join our team and live the Ollie-tude! : (Ollie's Core Values) • BE A TEAM PLAYER- Associates are expected to be supportive and work together.
BE CARING- How do I treat others with courtesy, dignity...[show_more]
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...[show_more]
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...[show_more]
We have an opening for a Retail Associate, where you will support returns and exchanges in a timely manner, help organize and maintain a tidy workspace, and follow schedules and complete assigned t...[show_more]
Soap Maker / Retail Associate - Part Time.Are you looking for a high energy job where you can share ideas and recommendations with your teammates and clientele? Where your hard work is rewarded with ...[show_more]
Retail Sales Associate
Batteries Plus • Colgate, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Technician
DAIOHS U.S.A., INC. • Pewaukee, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Technician Level A
Fuel Powersports • West Bend, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Waukesha, Wisconsin, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Merchandise Associate - TJ Maxx $16-$35 / hr
TJ Maxx • West Bend, WI, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pharmacy Technician
Pride Health • Hubertus, WI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Earn up to $25 per survey Online Survey Taker (Hiring Immediately)
Earn Haus • Burlington, Wisconsin, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Retail Sales Associate
SPECTRUM • Waukesha, Wisconsin, United States
[job_card.part_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Lot Attendant
LDV Inc • Burlington, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Pharmacy Tech
US Tech Solutions, Inc. • Hubertus, WI, US
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Service Representative – Product Testing
GLOCPA • West Bend, Wisconsin
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Wireless Retail Sales Associate - W5463
OSL Retail Services Inc • Hartford, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Part Time Store Associate
Office Depot • Pewaukee, WI, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Retail Sales Associate
Ollie'S Bargain Outlet • West Bend, WI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate
Walgreens • Oconomowoc, WI, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Retail Wireless Consultant
T-Mobile USA, Inc. • West Bend, WI, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Retail Associate
TradeJobsWorkforce • 53167 Rochester, WI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Seasonal / Retail Associate Part Time
Buff City Soap Franchise • Delafield, WI, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]