Business Operations Manager

Business Operations Manager - Richardson, Texas And Oklahoma Areas

Senior Psych Care provides fully integrative behavioral health services to the long-term care patient, at their facility.

Overview

The Business Operations Manager is responsible for leading essential operational processes, building and maintaining relationships with partner facilities, and coordinating providers and Psych Techs to ensure seamless service delivery. This role requires proactive collaboration, attention to detail, and a commitment to excellence in improving access to mental health care for seniors.

Essential Duties

Nursing Home Relationship Management

• Serve as the primary point of contact for assigned nursing homes.
• Conduct regular site visits to address concerns, gather feedback, and maintain positive relationships.
• Coordinate facility onboarding, ensuring each partner understands SPC protocols and referral documentation.
• Develop and implement marketing strategies to increase service awareness and brand recognition.
• Engage with Corporate Account Management to interpret data, identify opportunities of improvement, and implement actionable strategies.

Operational Management

• Oversee onboarding for new providers and Psych Techs, introducing them to SPC culture, processes, and facility partnership expectations.
• Manage schedules to ensure adequate staffing, appropriate use of CPT codes, and optimal resource allocation.
• Actively monitor the referral flow process to maintain accurate patient lists, initiate services promptly, and ensure timely follow-up with facility staff.
• Coordinate behavioral health rounds to encourage collaborative care between SPC teams and facility staff.
• Leverage tools like Microsoft Teams, ZohoCRM, and PowerBI to improve processes and resolve operational challenges.

Quality Assurance & Data Management

• Track key performance indicators such as service volume, facility referrals-flow, and provider productivityto guide operational decisions.
• Ensure adequate clinical documentation and billing practices to ensure accuracy, timeliness, and alignment with regulatory standards.
• Assist providers on compliance audits, addressing any documentation errors promptly.
• Compile and share regular updates and insights with leadership, highlighting trends and recommending improvements.

Other Duties as Assigned

• Undertake additional projects and responsibilities as directed to advance SPC's mission.

Qualifications/Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field required.
• Three (3) years of experience in operations, account management, or a related role; healthcare or long-term care experience is strongly preferred.
• Must have at least one (1) year in a supervisory role.
• Demonstrated strength in prioritizing multiple projects, managing timelines, and using data-driven insights to guide decisions.
• Competency in Microsoft Teams, ZohoCRM, PowerBI, and other relevant software platforms.
• Excellent verbal and written communication skills; comfortable presenting to leadership teams and facility staff.
• Routine travel to assigned nursing homes is required; must have a valid driver's license and reliable transportation.

What We Offer

• Competitive salary, commensurate with experience
• Comprehensive benefits package including:
• Medical
• Dental
• Vision
• Short and Long Term Disability
• Life Insurance
• 401 (k) with 50% match up to 6%
• Paid Time Off and Paid Holidays