Operations Supervisor (Job Coach) Gilbert, AZ, Deseret Industries

Associate stewardship :

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Ready-For-Work Program :

• Instruct, monitor, and provide frequent feedback to store associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvements in behavior and productivity using data from observations.
• Give crucial input to individual development plans for each associate.
• Model all Ready for Work program work behaviors, ., attendance, punctuality, staying on task, work quality, work pace, etc.

Store Operations :

• Supervise retail store operations in various departments including merchandising, inventory, and donation processing.
• Provide expertise with complex customer needs regarding policies, pricing, and donations.
• Supervise logistics of the donation center including supplies, product flow, staffing, heavy equipment, and customer service.
• Make immediate judgments regarding hazardous donations according to OSHA guidelines and store policies.
• Oversee safety protocols and respond to incidents.
• Manage point-of-sale (POS) operations including cash handling, Welfare vouchers, and processing deposits.
• Supervises teams of cashiers in cash management to ensure internal controls compliance.
• Partner with management to ensure compliance to store standards.

People Management Responsibilities :

• Will regularly supervise the work of store associates.
• Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.

Education

• Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.

Experience

• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
• Demonstrated experience in teaching, training, and / or supervision
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Demonstrated Skills and Abilities

• Strong written and oral communication ability.
• Ability to give clear and concise direction and follow through with delegated assignments
• Hold direct reports accountable
• See and implement solutions to challenges
• Ability to lead and supervise team(s) of store associates who may have barriers to employment
• Implement data-driven decisions and solutions.
• Interface with technology including computers, MS Software, and PCS / Inventory systems.

Role Complexities

• Leading store associates successfully while managing store operations.
• Responsible to achieve key performance indicators while managing constant store associate turnover.
• Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
• Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.