PBX Operator - Swing shift

Job Description

Job Description

Position Title : PBX Operator

Resort and Location : The Grandview at Las Vegas

Department : Front Desk / PBX

FLSA Status : Non-Exempt

Reports To : Front Desk Manager / Asst. FD Manager / MOD

Shifts : Swing shift

Position Summary :

The PBX Operator is primarily responsible for answering and directing calls through the use of phone operating systems and HOTSOS. The position ensures guest satisfaction by maintaining a pleasant, cheerful tone of voice while communicating over the phone headset.

Core responsibilities include the following, but are not limited to :

Specific Responsibilities :

• Answer all calls coming into the switchboard in a timely manner.
• Assist guests (both internal and external) with questions regarding the facilities, outlets and amenities.
• Route guest calls to the appropriate room and / or employee.
• Remove incoming faxes from the main fax machine and distribute to the appropriate area.
• Quickly respond to guest requests in a timely and friendly manner.
• Monitor all emergency calls and alert management.
• Assist engineering dispatch.
• Report any damages, hazards, repairs and any suspicious individuals in areas they don’t belong.
• Set wake up calls as requested by guests
• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Performs other duties as assigned, requested or deemed necessary by management.

Position Requirements (Skills / Abilities) :

Experience :

One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.

Education : High School diploma or GED required.

Flexible Scheduling : Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands :

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his / her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standards of Appearance :

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct :

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

EEO ADA M / F VET DISABLED