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Office Manager
Office ManagerPhoenix Laser Solutions • Blue Springs, Missouri, USA
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Office Manager

Office Manager

Phoenix Laser Solutions • Blue Springs, Missouri, USA
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  • serp_jobs.job_card.full_time
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Office Manager Phoenix Laser Weld

Location : Meadville PA (On-site)

Department : Administration / Operations

Reports To : General Manager

About Phoenix Laser Weld

Phoenix Laser Weld specializes in precision laser welding and repair services serving industries such as aerospace automotive tooling and medical. Our success is built on precision craftsmanship fast turnaround times and an unwavering commitment to quality and service.

Position Overview

The Office Manager will serve as the central coordinator for Phoenix Laser Welds daily operations while working closely with the Headquarters team in Meadville PA to ensure alignment across processes. This role is responsible for maintaining smooth communication accurate documentation and efficient processing of customer orders from start to finish. It requires exceptional attention to detail strong organizational skills and a customer-first attitude.

Key Responsibilities

  • Customer Interaction

Greet customers and visitors with professionalism and a positive attitude.

  • Serve as the first point of contact for phone email and in-person inquiries.
  • Assist with quotes order confirmations and customer follow-ups.
  • Order & Job Management
  • Process incoming and outgoing customer orders accurately in the company system.

  • Coordinate with production and logistics teams to ensure timely shipment and delivery.
  • Track job progress through the shop and communicate status updates as needed.
  • Log and allocate employee hours to specific jobs to maintain cost accuracy.
  • Document all pertinent job details changes or customer communications to ensure traceability.
  • Administrative Support
  • Maintain organized digital and physical records of jobs invoices and shipping documents.

  • Prepare shipping labels packing lists and coordinate pickups with carriers.
  • Support leadership with scheduling purchasing coordination and reporting as needed.
  • Monitor office supplies equipment and cleanliness of the front office area.
  • Qualifications

    Required :

  • 2 years of experience in office administration production coordination or customer service (manufacturing or welding industry preferred).
  • Strong computer skills (Microsoft Office Excel and ERP or job tracking systems).
  • Exceptional organizational skills and attention to detail.
  • Strong written and verbal communication abilities.
  • Proven ability to multitask in a fast-paced technical environment.
  • Preferred :

  • Familiarity with laser welding precision machining or manufacturing workflows.
  • Experience with shipping software (UPS FedEx or freight systems).
  • Knowledge of ISO documentation and job tracking procedures.
  • Ideal Candidate Traits

  • Professional dependable and self-driven.
  • Thrives in a hands-on collaborative team environment.
  • Balances customer satisfaction with operational efficiency.
  • Takes initiative to identify process improvements.
  • Compensation & Benefits

  • Competitive pay (based on experience).
  • Health dental and vision insurance.
  • Paid time off and holidays.
  • Simple IRA with employer contribution.
  • Stable growing company with advancement opportunities.
  • Required Experience :

    Senior IC

    Key Skills

    Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Office Manager • Blue Springs, Missouri, USA

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