Tier 1 Technician

IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values— focus on others, own it, work smart, and do the right thing —we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking ownership of every challenge, and operating with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.

Job Description :

As a Tier 1 Tech, you'll troubleshoot and administer systems, ensuring smooth operations across various networks. From resolving technical issues with servers and applications to supporting end points, you'll handle a diverse array of tasks. Operating within our extensive network, you'll monitor performance, troubleshoot problems, and resolve system failures as necessary. We seek candidates unafraid to delve into IT support's intricacies and eager to roll up their sleeves.

Requirements :

• 1–2 years of IT support experience
• Knowledge of Active Directory, networking, and Microsoft environments (Server 2012–2019, O365, Exchange)
• Familiar with remote access, antivirus tools, and documentation
• Update client documentation regularly
• Ability to lift 40 lbs.
• Basic understanding in networks and subnetting
• Comfortable working on multiple projects simultaneously
• Professional appearance and attitude
• Participate in on-call rotation
• Must be authorized to work in the U.S.

Areas of Focus :

Maintain top-level customer service; you will interact with clients so professionalism and positive attitude should be exemplary

Ensure adherence to standard procedures for troubleshooting and triage

Provide regular status updates to supervisors and team members

Communicate effectively within the IT organization and with clients

We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Nice-to-Haves :

Relevant certifications such as CompTIA, MCP, MCSE, Microsoft, Cisco, Vmware

Connectwise (PSA) Experience

Respond to client and corporate email promptly

Strong analytical and troubleshooting skills

Schedule : 8-hour shift, Monday to Friday, On-call rotation

Job Type : Full-time

Compensation : between $19 / hour and $22 / hour based on experience

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule : Monday to Friday

Work Location : In person - Must be able to commute to Birmingham, AL

Seniority Level

Entry level

Industry

IT Services and IT Consulting

Employment Type

Full-time

Job Functions

Information Technology

Skills

Ticketing Systems

Windows Server

Servers

Active Directory

Troubleshooting

IT Management

ITIL

VMware

SQL

Antivirus

System Administration

Computer Hardware