Operations Director

Job Position

Plans, controls, monitors, and executes events execution under the program life cycle and supports the Sr. Director of Operations to ensure satisfactory completion of Task Order project objectives. This position may also perform the following duties :

• Manages, controls, and executes activities associated with the development of plans and exercises to ensure fulfillment of contractual obligations, including cost and quality while maintaining company profit motives.
• Implements policies, practices and revisions to existing policies and practices as required to meet Company, contracts and order requirements.
• Manages the execution of projects to ensure the fulfillment of the contract obligation to include cost and quality.
• Provides guidance and oversight to Operation Center Managers, Regional Supervisors, Project Leads, and Site Operations Staff.
• Develops and provides Standard and Desktop Operating Procedures for Theater Operations.
• Tracks and monitors of all Letters of Technical Direction (LOTDs).
• Ensures a high degree of customer satisfaction by quality on-time performance and best return for their investment.
• Provides management, guidance and control for the efficient utilization of human resources assignment, performance, morale and overall welfare assigned.
• Oversees the start up, control and shutdown of equipment for efficient, economical and environmental standards.
• Acts as a point-of-contact for operation matters relating to contract for representative between customer and management team.
• Provides status to upper management of operations and approaches on solution to problems of the operations.
• Identifies infrastructure work required to include : refurbishment, water distribution, systems, waste water, environmental, lubricants systems, electrical distribution, power generators, etc.
• Recognizes and pursues changes in contract scope and / or workload.
• Ensures compliance with company policies and procedures and other practices set forth by upper management directives.
• Conduct regular inspections and audits of ICE / Department of Homeland Security facility operations, and security procedures against National Detention Standards 2025.
• Review incident reports, logs, and documentation for accuracy and compliance.
• Monitor adherence to health, safety, and sanitation standards.
• Evaluate staff performance in relation to operational protocols and training requirements.
• Develop and update quality control checklists, audit tools, and reporting templates.
• Collaborate with department heads to address deficiencies and implement corrective actions.
• Maintain records of inspections, findings, and follow-up actions.
• Assist in preparing for external audits and accreditation reviews.
• Provide training and guidance to staff on compliance and quality standards.
• Perform all other position-related duties as assigned or requested.

Qualifications

Twelve to fifteen (12-15) years' experience in related technical environment with five (5) years of prior management experience. Must be able to obtain and maintain facility credentials / authorization. Note : US Citizenship is required for facility credentials / authorization at this work location.

Other Knowledge, Skills and Abilities

Strong management skills. Experience in corrections, law enforcement, or institutional compliance preferred. Strong knowledge of detention facility regulations and operational standards. Excellent attention to detail, analytical skills, and problem-solving abilities. Strong communication and report-writing skills. Ability to work independently and maintain confidentiality. Knowledge of various computer skills desirable (ex : Excel, Word, PowerPoint, etc.). Experience providing excellent customer service in supporting contract responsibilities. Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards. Complete understanding of operations of assigned contract. Attention to details and able to handle multiple tasks independently. Excellent communication, effective leadership and interpersonal skills. Knowledge of various computer applications (ex : Excel, Word, PowerPoint, etc). Position may require the ability to pass and maintain a Security Clearance.

Education / Certifications

Bachelor's degree in an associated discipline preferred. High school or equivalent experience required.

Working and Living Conditions

This position may be located in an environment with harsh and dangerous working and living conditions. Employees must be willing and able to perform regular job requirements in this environment. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 20 pounds of personal protective equipment for extended periods of time and being capable of running and 'duck & cover' during emergencies without putting oneself or others at risk.

Other Responsibilities

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid / buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his / her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.