Patient Experience Coordinator

A company is looking for a Patient Experience Coordinator (Remote).

Key Responsibilities

Complete individualized patient care plans and perform care management and coordination using the electronic medical record system

Maintain frequent contact with patients to provide support and manage compliance with care management programs

Document all client communications accurately and keep the Team Supervisor informed of any pertinent issues

Required Qualifications

Comfortable with speaking on the phone for extended periods

Compassionate and empathetic towards patients, demonstrating exceptional customer service

Ability to take accurate notes and multitask efficiently

Proficient in using a computer and Microsoft Office programs

Knowledge of basic healthcare terms and principles is helpful