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Lead Operations Supervisor
Lead Operations SupervisorDavidson Transit Organi • Madison, TN, US
Lead Operations Supervisor

Lead Operations Supervisor

Davidson Transit Organi • Madison, TN, US
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  • [job_card.full_time]
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Job Description

Job Description

Job Description : Lead Operations Supervisor

Reports To : Senior Manager of Operations

FLSA Classification : Non-Exempt

Position Purpose

The Lead Operations Supervisor provides visible frontline leadership and operational oversight for a team of Operations Supervisors responsible for delivering safe, reliable, and customer focused transit service. This role acts as a working supervisor, performing all duties of an Operations Supervisor, while also serving as the immediate resource, mentor, and coordinator for other Supervisors in the field. The Lead ensures consistent communication with the management team and supports the effective implementation of daily service, policies, safety practices, and emergency response efforts.

Key Responsibilities

Team Leadership & Coordination

  • Lead, guide, and support a team of Operations Supervisors across shifts to ensure consistent supervision of bus operations and Operator performance.
  • Act as the first escalation point for supervisor issues and coordinate resolution of service disruptions, incidents, or personnel issues.
  • Assist with scheduling, shift coverage, and performance feedback for Supervisors.
  • Promote a culture of safety, accountability, teamwork, and respect.

Service Oversight & Field Operations

  • Monitor daily operations to ensure service quality, schedule adherence, and operator compliance with safety protocols.
  • Coordinate field responses to detours, emergencies, weather events, and special service deployments.
  • Support uniform enforcement of agency policies, operating procedures, and collective bargaining agreement provisions.

    • Incident Management & Reporting

  • Assist with reviewing accident and incident reports submitted by Supervisors; ensure consistency and timeliness of documentation.
  • Participate in investigations of major accidents, incidents, complaints, or unusual occurrences and provide findings to management.

    • Training, Development & SOP Support

  • Serve as a mentor and training resource for new or developing Operations Supervisors and employees.
  • Support the rollout and reinforcement of Standard Operating Procedures (SOPs), policies, and operational updates.
  • Provide feedback to the management team on SOP effectiveness, operational conditions, and staff development needs.

    • Communication & Cross-Department Coordination

  • Act as liaison between Operations Supervisors and the management team.
  • Coordinate information sharing with Dispatch, Maintenance, Safety, Customer Care, and Planning as needed.
  • Relay frontline insights and recommend improvements to service performance or supervisory practices.

    • Essential Duties (in addition to all Operations Supervisor functions) :

  • Assign daily responsibilities and monitor performance of Supervisors
  • Support dispatch functions and AVL / CAD monitoring during peak times or emergencies
  • Coordinate supervisor coverage across shifts, ensuring proper field presence
  • Assist in training new supervisors and reinforcing field policies
  • Support customer service response during high-impact events or escalations
  • Engage in special projects or tasks to address evolving operational needs.

    • Core Competencies

  • Peer leadership & Mentoring
  • Service Oversight
  • Decision-Making
  • Policy & SOP Enforcement
  • Communication
  • Operational Technology
  • Customer Focus
  • Dependability

    • Qualifications

    Required :

  • Two (2) years of experience as an Operations Supervisor or equivalent leadership role in public transit or a similarly structured environment
  • Demonstrated reliability, leadership, and field operations competence
  • Familiarity with CAD / AVL systems, agency SOPs, and service area routes
  • Effective communicator with the ability to lead under pressure
  • Valid Driver’s License and ability to obtain CDL

    • Page Break

    Preferred :

  • Previous experience in training, coaching, or mentoring frontline staff
  • Working knowledge of transit labor agreements, incident reporting, and service recovery
  • Intermediate computer skills including experience with Microsoft Office Suite
  • CDL

    • Physical and Schedule Requirements

  • Ability to sit, stand, walk, lift, reach, and perform repetitive wrist motions.
  • Must be able to operate standard office and event equipment.
  • Flexibility to work variable hours, including early mornings, evenings, weekends, holidays, and during emergency events.
  • Must be able to work under pressure, manage multiple priorities, and handle emergency situations calmly and effectively.

    • Equal Opportunity Employer

    WeGo Public Transit is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

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    Operation Supervisor • Madison, TN, US

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