Patient Services Representative

Client Care & Health Monitoring

• Conduct nursing assessments upon client admission and complete intake consents.
• Perform ongoing health assessments, including vital signs and behavioral observations.
• Monitor and document client health status, ensuring accurate and thorough reporting.
• Conduct COWS and CIWA assessments as required during detox and throughout treatment.

Medication Management & Documentation

• Oversee self-administration of medication and ensure proper documentation.
• Monitor medication compliance, conducting counts at least three times per week.
• Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR.
• Accept and transcribe physician phone orders, ensuring accuracy and compliance.
• Communicate directly with pharmacies and physicians regarding medication orders.
• Ensure proper medication destruction and disposal as needed.

Testing & Reporting

• Collect and supervise urinalysis (U/A) and blood alcohol concentration (BAC) samples, ensuring accurate reporting and disposal.
• Perform and document routine tuberculosis (TB) tests as required.
• Conduct audits of nursing documentation and ensure compliance with policies and procedures.
• Provide detailed shift reports to maintain continuity of care.

Facility & Safety Oversight

• Perform patient rounds every 30 minutes to ensure client safety.
• Monitor and itemize OTC medications and medical supplies, notifying management when reordering is necessary.
• Maintain cleanliness and organization of medical stations and common facility areas.
• Assist with household upkeep, including laundry, bathroom restocking, and food handling, ensuring a clean and safe environment for all clients.

Collaboration & Compliance

• Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care.
• Notify prescribers and management of any behavioral or health status changes.
• Assist with pharmacy, medical store, and facility supply runs as needed.
• Maintain compliance with all applicable regulations and ethical standards.
• Participate in team meetings and training sessions as needed.

What You'll Bring:

Skills, Knowledge and Competencies for Medical Coordinator/ Client Care Coordinator:

• Strong knowledge of nursing principles, medication administration, and detox protocols.
• Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal.
• Understanding of state and federal healthcare regulations, especially in a residential treatment setting.
• Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements.
• Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers.
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
• Proficiency in basic computer skills and electronic health records (EHR) systems.
• Ability to work effectively in a fast-paced environment.
• Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
• Strong attention to detail and ability to work in a fast-paced environment.

Skilled Medical Coordinator/ Client Care Coordinator Qualifications:

• LVN, CCMA, EMT, or CNA certification/license (required based on role).
• SUDRC or RADTI certification required (can be obtained after hire).
• Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred).
• CPR/BLS certification (required or must be obtained before hire).
• Experience with COWS and CIWA assessments (preferred but not required).
• Experience in handling and monitoring medications, including controlled substances.
• Previous experience in a clinical or healthcare setting preferred.
• Current CPR and First Aid Certification.
• Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off, sick time and holidays.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• A chance to make a meaningful impact on the lives of our clients.

Compensation & Licensing Requirements:

$26 - $29 per hour For CCMA, EMT, or CNA with valid certification/license (Must obtain SUDRC or RADTI certification)

$29 per hour For candidates with over 6 months of detox or supervisory experience

$35 per hour For Licensed Vocational Nurses (LVNs)

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