Patient Experience Representative III

The Opportunity

The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

• Scheduling appointments for new and existing patients
• Reviewing New Patient appointment requests and obtaining the required documentation for check in
• Checking insurance eligibility and benefits
• Managing in-person visit collections
• Handling patient communications via email, text, and phone as needed
• Addressing prescription (Rx) issues and requests
• Preparing and sending appointment confirmation letters
• Issuing work and school excuse letters
• Processing incoming New Patient referrals
• Coordinating emergency activations as needed
• Supporting TMS services for in-person visits
• Additional tasks assigned by management

Candidate Profile

• High school diploma or equivalent required, college degree preferred
• Previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Must be bilingual - Spanish/English
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Regular Full-time
• Schedule: Monday - Thursday - 9am-7pm
• 100% in-person
• Location - W. 45th St, New York, NY

Compensation and Benefits

Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law