Human Resources Administrator

divh2Human Resource Administrator / h2pMCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. / ppWe are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. / ppThe ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. / ppThis is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. / ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. / ph2Position Responsibilities / h2pThis role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. / ppKey Responsibilities : / pulliProvide general HR support in collaboration with operations teams / liliPartner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires / liliDeliver high-level administrative and professional support / liliDraft and edit correspondence, reports, and other documents; gather and research information as needed / liliAlign HR strategies with business goals and recommend improvements / liliFoster employee engagement through proactive and hands-on approaches, including remote interactions / liliStay responsive to evolving business needs and external economic factors / liliChampion innovative HR solutions and process enhancements / liliSupport employee relations, retention, and recognition programs / liliManage a high-volume workload and multiple priorities effectively / liliDemonstrate excellent organizational and interpersonal skills / li / ulh2Candidate Qualifications / h2pWonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. / pulliMinimum 1 year of experience in HR administration / liliSome undergraduate education required / liliStrong interpersonal and communication skills / liliProficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) / liliFamiliarity with training tools and techniques / liliEffective conflict resolution and time management skills / liliStrong presentation skills, both written and verbal / liliAbility to thrive in a fast-paced, professional environment / liliSkilled in planning, coordination, and adapting to various learning styles / liliComfortable giving and receiving constructive feedback / liliCapable of prioritizing tasks and meeting deadlines efficiently / li / ulpPreferred Qualifications : / pulliExperience in military, government (local, state, or federal) settings / liliBackground in contact center environments / liliDegree from an accredited two- or four-year college or university / liliSHRM-SCP or equivalent HR certification / li / ulh2Conditions of Employment / h2pAll MCI Locations / pulliMust be authorized to work in the country where the job is based. / li / ulpSubject to the program and location of the position / pulliMust be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results. / liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. / li / ulh2Compensation Details / h2pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? / ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. / ppWhat You Can Expect from MCI : / ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy : / pullistrongPaid Time Off / strong : Earn PTO and paid holidays to take the time you need. / lilistrongIncentives Rewards / strong : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars! / lilistrongHealth Benefits / strong : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. / lilistrongRetirement Savings / strong : Secure your future with retirement savings programs, where available. / lilistrongDisability Insurance / strong : Short- and long-term disability coverage is available to help protect you during unexpected challenges. / lilistrongLife Insurance / strong : Access life insurance options to safeguard your loved ones. / lilistrongCareer Growth / strong : With a focus on internal promotions, employees enjoy significant advancement opportunities. / lilistrongPaid Training / strong : Learn new skills while earning a paycheck. / lilistrongFun, Engaging Work Environment / strong : Enjoy a team-oriented culture that fosters collaboration and engagement. / lilistrongCasual Dress Code / strong : Be comfortable while you work. / li / ulpCompensation Benefits that Fit Your Life / ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. / ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! / ph2Physical Requirements / h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. / ph2Reasonable Accommodation / h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. / ph2Diversity and Equality / h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment. / ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. / ppMCI will not tolerate discrimination or harassment based / p / div