Service Desk AnalystVirtualVocations • Alexandria, Virginia, United States
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Service Desk Analyst
VirtualVocations • Alexandria, Virginia, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Analyst to support a federal client by delivering high-quality IT service desk support.
Key Responsibilities :
Ensure quality and integrity of IT service delivery through analysis and process improvement
Monitor customer satisfaction and recommend corrective actions based on feedback
Conduct proactive monitoring of incidents and ensure accurate ticket documentation
Required Qualifications :
US Citizen; able to obtain public trust clearance
Experience in a Service Desk or ITSM support role
Familiarity with ServiceNow ITSM or a comparable ITSM platform
Basic understanding of ITSM processes (e.g., Incident, Request, Change)
ITIL Foundation certification or coursework
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