Operations Support Supervisor

Operations Support Supervisor

We are seeking a proactive, detail-oriented Operations Support Supervisor to join our fast-paced and rapidly growing captive finance company specializing in installment loans for the powersports industry across all 50 states. We are seeking a highly organized and proactive Operations Supervisor to lead a team responsible for the critical day-to-day functions that keep our business running smoothly. This role directly supports the management team by driving operational efficiency and ensuring administrative tasks are completed accurately and on time. You will oversee staff handling data entry, document archiving, incoming mail, payments, and customer communications, while coordinating cross-functionally with departments such as sales, credit, funding, and compliance. You'll also assist with audit requests and support the testing and implementation of new systems. The ideal candidate is a hands-on leader with strong multitasking skills, attention to detail, and a passion for continuous improvement. This is a great opportunity for someone who thrives in a fast-paced environment and wants to make a meaningful impact on a collaborative, high-performing team.

Key Responsibilities :

• Lead, coach, and mentor the operations support team to ensure high performance, professional development, and a positive team culture.
• Conduct regular performance reviews, provide ongoing feedback, and assist with recruiting and interviewing new team members.
• Create, update, or enhance customer and dealer correspondence.
• Assist with system configurations and updates for the LMS (Loan Management System) and LOS (Loan Origination System) to support operational effectiveness.
• Develop and refine workflows and procedures to improve efficiency, accuracy, and cross-departmental collaboration.
• Oversee all FCRA-related processes, including handling e-OSCAR disputes (electronic and written), Metro 2 file formatting and submissions, and debt validation requests.
• Assist with onboarding vendors as needed to support operational and departmental functions.
• Oversee the handling of auxiliary product cancellations (e.g., GAP, warranties) related to repossessions, insurance claims, and paid-off accounts, ensuring follow-up and documentation are completed.
• Oversee daily operational tasks, including mail processing, payment handling, data entry, document management, and customer / dealer correspondence, ensuring accuracy and timeliness.
• Support compliance and audit readiness through proper documentation, secure recordkeeping, and adherence to internal protocols.
• Participate in cross-functional initiatives and support special projects as assigned, with a willingness to adapt to evolving company priorities.
• Foster a collaborative and high-performing team culture, promoting accountability, service excellence, and continuous improvement.
• Willingness to work non-traditional schedules (evenings, weekends, or extended shifts) to meet customer and business needs.

Qualifications :

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Salary :

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.