Customer Service SpecialistESP Enterprises Inc. • Pasadena, TX, United States
Customer Service Specialist
ESP Enterprises Inc. • Pasadena, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Highly organized with strong attention to detail Demonstrated ability to process customer requests accurately and efficiently Strong communication skills — verbal, written, and active listening Ability to multitask and prioritize in a high-volume environment Customer-first mindset with a professional, team-oriented approach Reliable, punctual, and committed to strong work ethic Eagerness to learn, take direction, and develop new skills High school diploma required; college degree preferred 1–2 years of customer service experience, ideally in manufacturing or a related environment Strong data entry and typing accuracy (up to 75% of role is documentation) Experience with CRM or MRP systems preferred Ability to communicate professionally with customers via phone, email, and in person Adaptable and able to thrive under pressure
Full-Time | Onsite (Pasadena, TX)
Schedule : Monday–Friday | 8 : 00 AM – 5 : 00 PM
Pay : $20–$25 / hour (based on experience)
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.
Position Summary
The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.
Key Responsibilities
- Communicate with customers regarding expedited and standard orders via phone and email
- Respond promptly to inquiries, quotes, order statuses, and internal questions
- Enter quotes, process orders, and flag emails for sales coordination
- Maintain accurate records of customer interactions and required follow-up
- Collaborate with Production and Shipping to relay updates, changes, and delivery details
- Verify customer requirements to ensure order accuracy
- Support additional tasks and administrative duties as assigned
Qualifications & Skills
Experience & Requirements
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Customer Service Specialist • Pasadena, TX, United States
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