Hospitality Specialist

Hospitality Specialist

Salary : $67,500 + up to $4k annual bonus for top performance Benefits : FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE. Location : Houston - at a stunning office building downtown! We will share the location as soon as we can. Work Hours : Your regular schedule will be MondayFriday, 8 : 00 a.m.4 : 30 p.m., with most work occurring during business hours. Because we host events and conferences, youll occasionally flex your schedule- some days may begin at 7 : 00 a.m. or extend to 9 : 00 p.m.- to ensure an exceptional guest experience.

Playbook x Onsite : Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. Weve partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite. Onsite is a cutting-edge, workplace experience platform that delivers what office tenants need to make every day productive and maximize their workplace outcomes. We deliver this through the four Onsite pillars : People, Services, Spaces, and Technology.

Your Mission : Your mission is to launch and lead a luxury hospitality program in a premier Class A office building in downtown Houston, TX. You will elevate the workplace experience by creating meaningful engagement initiatives and community events that bring the propertys spaces to life. Youll deliver warm, concierge-level service while building genuine relationships with tenant companies and their employees. Ultimately, your work will increase amenity utilization and deepen engagement with the Onsite program, inspiring more employees to return to the office and feel genuinely welcomed.

The Legacy You'll Leave : As a result of your time in this role, you enabled an environment that fostered connection, productivity, and longevity for the hundreds of employees who worked in the building. Your efforts contributed to a broader movement redefining how people experience the workplace. You played a key part in ensuring office environments didnt just function, they inspired.

What You're Responsible For :

• Tenant Relationship Management & Hospitality : You will serve as the buildings warm, welcoming presence, building rapport with tenants through daily interactions and delivering exceptional, white-glove service. You will anticipate needs and provide personalized support to ensure every tenant and visitor feels valued. Gather feedback, track tenant preferences through detailed profiles and user tags, and build detailed stakeholder and decision-maker profiles to enhance service delivery. Your work will drive high tenant satisfaction and reinforce the value of the Onsite platform for the leasing team.
• Operations & Facilities Management : You will ensure the buildings common areas (including the lobby, fitness center, and conference rooms) are consistently clean, welcoming, and operating smoothly. You will oversee daily activation of lobby spaces, manage conference room operations, restock supplies, and complete all operational checklists and maintenance requests while partnering closely with janitorial and engineering teams. Your work will support seamless day-to-day operations and increase engagement with the buildings app.
• Conference & In-Suite Service Management : You will own and manage all aspects of conference room bookings, ensuring a seamless experience for all bookable spaces. You will provide day-of support, troubleshoot AV / IT issues, manage the user experience through the building app, and track bookings and related financials. You will coordinate catering, dcor, and other special touches, while also delivering in-suite services to tenants (including vendor coordination and event support). Your work will drive high satisfaction rates and help achieve forecasted conference room and administrative fee revenue.
• Event Support : You will support the Director of Onsite in planning and executing community and private tenant events, helping to maximize attendance and engagement. You will assist with vendor relationships, event coordination, and the creation of both printed and digital marketing materials. Your work will ensure a seamless event experience, maintain high vendor satisfaction, and achieve CSAT scores of 96% or higher.
• Technology & Platform Management : You will drive adoption and engagement of the building app powered by Cove while supporting all Onsite program-related technology. You will co-manage the building app and Playbook platform, distribute marketing materials, and promote tenant exclusives and local recommendations through the app. You will also launch and manage the concierge platform, aiming to increase app engagement each quarter and establish a fully operational decision-maker-facing concierge program within six months.
• Marketing & Branding : You will work with the Director of Onsite to promote the property and the Onsite brand across multiple channels. You will create and share social media and content, contribute to filmed and recorded materials, and represent the brand in alignment with Onsite guidelines. You will establish local business partnerships and sponsorships, developing a comprehensive concierge platform with local tie-ins, ensuring at least 10 partnerships or sponsorships by the end of year one.

Who You Are - Baseline Requirements :

Who You Are - Core Competencies :

Our Core Values : Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You : Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

A Quick Note About Salaries : We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since were a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.

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