Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services
Position : Lead I - Software Engineering
Location : San Jose CA
Duration : 7 Months
Job Type : Temporary Assignment
Work Type : Hybrid
Job Description : Summary
- As an HRSD Product Analyst you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities as well as project support.
- You will be able to get vast experience within various applications in ServiceNow but primarily be working under the HRSD (Employee Workflows) scope and applications gathering documenting testing and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe such as Payroll Equity Benefits HR Global Mobility etc.
What Youll Do
Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.Co-author PRDs epics and user stories with acceptance criteriaDesign per COE service components : catalog items / record producers case / task templates SLAs notifications Quick Messages and workspace layouts.Build routing models : AWA queues skills schedules capacity; remove double routing; define exception / overflow logic.Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)Partner on integrations (Workday / Payroll / Equity / Identity) : field mappings source of truth error handling observabilityAuthor ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.Support reporting and dashboard creation and maintenanceSupport UAT and hypercareOperate in CI / CD : update set / source control hygieneMaintain RAID / logsBusiness stakeholder management and communications for RTB and project requirementsRationalizing business requirements and translating them into technical requirementsCertifications :
ServiceNow System Admin certification (must)HRSD Implementation certification (preferred)Hands-on experience in HRSD configurations (must)Functional :
4 years Product / Business Analysis with 2 in ServiceNow HRSDStrong HRSD architecture knowledge and hands-on experienceAbility to write precise requirements epics stories and acceptance criteriaExperience using JiraTek Wissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture
Employment Type : Full Time
Experience : years
Vacancy : 1