Patient Service Representative - East Mason Residency Clinic - Green Bay, WIPrevea Health • Green Bay, WI, United States

Patient Service Representative - East Mason Residency Clinic - Green Bay, WI

Prevea Health • Green Bay, WI, United States

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Patient Service Representative - East Mason Residency Clinic

#25-571

Green Bay, Wisconsin, United States

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Location

East Mason-009

Description

This position is full-time, 40-hours per week. It is full-time benefit eligible.

Patient Service Representative

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and / or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints & messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
Schedule and confirm patient appointments.
Provide accurate daily batch and / or deposits to appropriate staff for processing.

Education Qualifications

High School Diploma and / or GED Required

Experience Qualifications

1-3 years Experience in customer service, insurance and / or healthcare setting Preferred

Skills and Abilities

Display proficient telephone and computer skills with clear and professional speaking abilities.

Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.

Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.

Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.

Capable of effectively and positively interacting with staff members throughout the company.

Promote teamwork and provide a supportive environment throughout the organization.

Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.

Able to work independently and think critically using provided information.

Physical Demands

Sit - Constantly

Stand - Rarely

Walk - Rarely

Drive - Rarely

Climb (Stairs / Ladders) - Rarely

Bend (Neck) - Frequently

Gross Manipulation (Hands / Arms) - Rarely

Squat - Rarely

Twist / Turn (Neck) - Occasionally

Lift / Carry 0-10 lbs. - Rarely

Lift / Carry 11-25 lbs. - Rarely

Lift / Carry 26-35 lbs. - Rarely

Push / Pull up to 10 lbs. - Rarely

Push / Pull 11-25 lbs. - Rarely

Push / Pull 26-35 lbs. - Rarely

Reach (Above shoulder level) - Rarely

Reach (Below shoulder level) - Constantly

Simple Grasping (Hands / Arms) - Constantly

Fine Manipulation (Hands / Arms) - Constantly

Gross Manipulation (Hands / Arms) - Constantly

Working Conditions

Noise - Occasionally

Travel Requirements

Hearing Requirements

Hears Whispers

Hears Whispers 3-8 feet - Constantly

Vision Requirements

Color Discrimination - Constantly

Near Vision (Correctable to Jaeger 2 or 20 / 40 binocular) - Constantly

Distance Vision (Correctable to Snellen chart 20 / 40 binocular) - Constantly

Prevea is an Equal Employment Opportunity / Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov / E-Verify

Position Located In

Green Bay,WI

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