Talent.com
IT Helpdesk Technician
IT Helpdesk TechnicianAEG Vision • Addison, TX, United States
[error_messages.no_longer_accepting]
IT Helpdesk Technician

IT Helpdesk Technician

AEG Vision • Addison, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests.

  • Field incoming help requests from end users via ticketing system and assist in a respectful manner
  • Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
  • Maintain excellent customer service over the phone, helpdesk, chat systems, or email
  • Ticket escalation resource tier 1 / 2 for all type of IT support requests
  • Diagnostic and repair of supported hardware and software
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform post resolution follow-ups to help requests
  • Maintain help sheets and knowledge base articles for end users
  • Assist with maintenance of local site IT systems documentation
  • High school degree or GED with 2 or more years of relevant experience

Higher education may substitute for relevant experience

  • Relevant experience may be considered in lieu of required education
  • Strong track record of achievement in distributed multi location environments
  • Project and task prioritization and overall excellent time management skills
  • Superb verbal and written communication skills to work with both internal and external customers
  • Exceptional problem solving and analytical skills
  • Ability and desire to stay motivated while working in a fast-paced environment
  • Ability to work cross-functionally to resolve technical, procedural, and operational issues
  • Courteous, polite, and professional demeanor
  • Self-starter and Self-managed
  • Strong documentation skills

    • Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
  • This position may require lifting of no more than 20 pounds.

    • Benefits

  • 401(k) with Match
  • Medical / Dental / Life / STD / LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA / FSA
  • PTO
  • Paid Holidays
  • Benefits applicable to full Time Employees only.
    • [job_alerts.create_a_job]

    Helpdesk Technician • Addison, TX, United States

    [internal_linking.related_jobs]
    IT Support Technician levels 1-3

    IT Support Technician levels 1-3

    Tyton Holdings • Addison, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Pay : $55,000-80,000 per year (dependent on level 1-3, experience, and fit) Medical, Dental and Vision health insurance offering Voluntary STD, Life, and Accident coverage 401K with employer match B...[show_more]
    [last_updated.last_updated_30]
    Network Technician

    Network Technician

    Infosys • Richardson, TX, US
    [job_card.full_time]
    We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends. This position supports the full lifecycle of service delivery—from order int...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Analyst

    IT Support Analyst

    TEKsystems • Plano, TX, United States
    [job_card.full_time]
    Providing remote technical support for a fast-paced environment across multiple divisions, primarily focused on laptops (Windows PCs, Macs) and mobile devices. Delivering exceptional, customer-centr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ISP Telecommunications Customer Premise Technician - Level IV - Dallas, Texas

    ISP Telecommunications Customer Premise Technician - Level IV - Dallas, Texas

    Pearce Services • Dallas, TX, US
    [job_card.full_time]
    Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's cr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Countertop Installer Helper

    Countertop Installer Helper

    Allied Stone Inc • Dallas, TX, US
    [job_card.full_time]
    Assists with all aspects of countertop installation process, including communicating with customer and staff.Loads and unloads company vehicles with items necessary to complete installs.Responsible...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Desktop Support Technician I

    Desktop Support Technician I

    AmTrust Financial • Dallas, TX, United States
    [job_card.full_time]
    AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician.The Desktop Support Technician will report to the Director, IT End User Services.The Deskto...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Telecom Installation Technician

    Telecom Installation Technician

    Hire Energy • Rowlett, TX, US
    [job_card.full_time]
    Telecom Installation Technicians.Location : : California and Texas.Pay : Hourly Base Pay PLUS service pay for each service completed after training!. Join a dynamic team of technology innovators!.We ar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Client Support Lead

    IT Client Support Lead

    Energy Transfer Partners • Dallas, Texas, United States
    [job_card.full_time]
    Salary : $120,000 - 160,000 per year.To excel in this role, an individual must successfully perform each essential duty.The following criteria are required : . A minimum of 8 years of experience in pro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Center Technician - Multiple US&C Locations

    Data Center Technician - Multiple US&C Locations

    Unisys Corporation • Plano, TX, United States
    [job_card.full_time]
    What success looks like in this role : .We are currently hiring Data Center Technicians in : Memphis, TN; Afton, TX, Carrollton, TX. Prince George, BC CAN; Cambridge, ON CAN.We are also building a pip...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Service Technician

    Senior Service Technician

    UDR, Inc. • Richardson, TX, United States
    [job_card.full_time]
    Senior Maintenance Technician - Every day is an opportunity for you to turn an apartment into a home.Senior Maintenance Technician to join our team at The Flats at Palisades, our apartment communit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Center Technician 1

    Data Center Technician 1

    DataBank Holdings, Ltd. • Plano, TX, United States
    [job_card.full_time]
    DataBank's managed data center services are anchored in world-class facilities.Our customized technology solutions are designed to help customers effectively manage risk, improve technology perform...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce • 75379 Dallas, TX, US
    [job_card.full_time]
    Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician.Ensure compliance with safety and company policies. Stay adaptable to changing ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Support Technician

    IT Support Technician

    Revel Staffing • Dallas, TX, us
    [job_card.full_time]
    [filters_job_card.quick_apply]
    IT support across all office operations.This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users.The idea...[show_more]
    [last_updated.last_updated_30]
    Certified Surgical Tech CST PRN

    Certified Surgical Tech CST PRN

    Baylor Scott & White Health • McKinney, TX, US
    [job_card.full_time]
    Requires a min of 2 yrs CST experience .Join Baylor Scott and White Medical Center - McKinney as a CST and be part of something better! . Our Operating unit is a fast-paced environme...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Field Technician

    IT Field Technician

    HZ Coffee Group LLC • Dallas, Texas, United States, 75201
    [job_card.part_time]
    Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day.Apply from Mobile • Grow Your Career Today - View Full & Part Time Positions.[show_more]
    [last_updated.last_updated_30]
    Inbound Helpdesk Representative ($15 / hr.)

    Inbound Helpdesk Representative ($15 / hr.)

    MCI • Dallas, TX, US
    [job_card.full_time]
    MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Plano, TX, United States
    [job_card.part_time]
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    On-Site Support Technician I (DW25111700)

    On-Site Support Technician I (DW25111700)

    Datawiz • Dallas, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Datawiz, a GTSC company, seeks a highly experienced and motivated.BS / BA in Computer Science, Information Technology, or an equivalent combination of education or experience.Three to five years of e...[show_more]
    [last_updated.last_updated_variable_days]