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IT Helpdesk Technician
IT Helpdesk TechnicianAEG Vision • Addison, TX, United States
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IT Helpdesk Technician

IT Helpdesk Technician

AEG Vision • Addison, TX, United States
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[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests.

  • Field incoming help requests from end users via ticketing system and assist in a respectful manner
  • Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
  • Maintain excellent customer service over the phone, helpdesk, chat systems, or email
  • Ticket escalation resource tier 1 / 2 for all type of IT support requests
  • Diagnostic and repair of supported hardware and software
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform post resolution follow-ups to help requests
  • Maintain help sheets and knowledge base articles for end users
  • Assist with maintenance of local site IT systems documentation
  • High school degree or GED with 2 or more years of relevant experience

Higher education may substitute for relevant experience

  • Relevant experience may be considered in lieu of required education
  • Strong track record of achievement in distributed multi location environments
  • Project and task prioritization and overall excellent time management skills
  • Superb verbal and written communication skills to work with both internal and external customers
  • Exceptional problem solving and analytical skills
  • Ability and desire to stay motivated while working in a fast-paced environment
  • Ability to work cross-functionally to resolve technical, procedural, and operational issues
  • Courteous, polite, and professional demeanor
  • Self-starter and Self-managed
  • Strong documentation skills

    • Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
  • This position may require lifting of no more than 20 pounds.

    • Benefits

  • 401(k) with Match
  • Medical / Dental / Life / STD / LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA / FSA
  • PTO
  • Paid Holidays
  • Benefits applicable to full Time Employees only.
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    Helpdesk Technician • Addison, TX, United States

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