Resident Services Specialist PRN 1st Shift

Job Description

Job Description

Seeking a PRN Resident Services Specialist 1st Shift : 7 : 00 am- 3 : 00pmJob description

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus HR Coordinator, 330-376-0997 Ext 211

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

QUALIFICATIONS :

Required : Demands a mature, responsible individual with experience in social services. They must possess excellent skills in : crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 7 : 00am-3 : 00pm. Multiple shifts may be available to be picked up. Reliable transportation required.

Preferred : Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

DUTIES AND RESPONSIBILITIES :

Security Duties :

• Maintain the safety and security of residents and facility.
• Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion.
• Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.
• Intervene, as necessary, to protect residents from injuring other residents, staff and / or themselves (according to policy.)
• Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’
• Full understanding of emergency procedures including : fire evacuation, gas and electricity shut off, power failure protocol, etc.
• Distribute incoming mail (according to agency policy.)
• Keep staff workspace clean and organized.
• Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage.
• De-escalate potentially volatile situations between residents when necessary (per agency protocol.)
• Maintain telephone coverage during shift. Monitor security cameras.
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests.
• Follow all agency policy and procedures.
• Document in the log all shelter activities and happenings during assigned shift
• Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.
• Be open minded to change within the work environment.
• Work a minimum of 1 shift per month to continue employment.

Resident Services Specialist Duties :

Physical Requirements :

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