Senior IT Business Analyst

Primary Responsibilities:

• Work with Business and IT Business Partners to help define and document business processes and requirements, including, but not limited to, data flow, data storage, application usability, reporting and analytics
• Support project management in the implementation of technology solutions according to Acadia’s software development lifecycle (SDLC)
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Create training materials, “How To’s,” and knowledge items to ease user adoption of new technology
• Create detailed user acceptance testing (UAT) scripts and facilitate UAT with business partners
• Define, coordinate and execute system integration testing to ensure solutions are built to requirements and specifications
• Facilitate the resolution of Tier 1 and 2 application issues for Business Partners and escalate to vendor support as needed
• Act as operational lead for existing systems, including holding recurring operational meetings with Business Partners and vendors, tracking and evaluating change requests, initiating change controls for implementation of changes, coordinating routine system patches and escalating issues to IT Business Partners
• Conduct source systems data quality analysis as needed
• Uses professional concepts and company objectives to resolve issues creatively and effectively, exercising judgment in selecting methods, techniques and evaluation criteria for obtaining results

Education/Experience/Skills:

• Bachelor’s degree in Information Systems or a related field with 5 years of applied work experience. An equivalent combination of relevant education and applicable job experience may be considered.
• Experience using Veeva CRM is required
• Prior experience supporting commercial departments is required
• Ability to be highly organized, self-motivated, with the capability to prioritize projects and workload
• Previous pharmaceutical experience preferred or a desire to learn in a pharmaceutical environment
• Excellent attention to detail
• Excellent interpersonal and communication skills, including tact, diplomacy and flexibility
• Excellent skills in defining and documenting processes, requirements, and training materials

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 15 pounds.

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