Taco Bell Shift Supervisor

JOB TITLE: Shift Supervisor (SS)

SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)

STATUS: Non-Exempt

BASIC PURPOSE:

As a Shift Supervisor, you will play a crucial role in the operations of the restaurant during your shift. You will inspire and motivate team members to deliver exceptional service to our customers while tackling challenges as they arise.

MAJOR RESPONSIBILITIES:

• Customer Service: Ensure every customer experiences exceptional service and satisfaction. Your commitment to customer care will set the standard.

• Team Leadership: Lead, train, and motivate staff to excel. Ensure assigned tasks are completed on time and team members present themselves professionally.

• Team Development: Engage in training and mentoring aspiring leaders, providing valuable feedback to foster their growth.

• Operations Leadership: Act as Manager-in-Charge (MIC), ensuring compliance with company policies, standards, and procedures.

• Profit & Loss Management: Collaborate with leadership to help achieve the restaurant's financial objectives.

• Communication: Maintain open lines of communication with upper management regarding any operational issues.

BENEFITS:

• Access to the DRG Cares Grant Program for financial and life challenges.

• Exclusive DRG Savings Marketplace discounts for team members.

• Employee Assistance Program for counseling, legal support, and travel assistance.

• Opportunities through the Live Mas Scholarship Program.

• Incentives from the Employee Referral Program.

• Education benefits including GED reimbursement and free second-language courses.

• Participate in DailyPay to access earned wages daily.

LEADERSHIP BEHAVIORS:

• Composure: Remain calm in high-pressure situations and act as a stabilizing force for your team.

• Compassion: Show genuine concern for the well-being of team members, offering support in both work-related and personal matters.

• Customer Focus: Commit to meeting and exceeding the expectations of all customers, building relationships based on trust and respect.

• Directing Others: Clearly communicate goals, delegate effectively, and foster teamwork for optimal results.

KNOWLEDGE & SKILL REQUIREMENTS:

• Must be 18 years or older.

• Preferred: 6 months to 1 year of restaurant experience with demonstrated leadership capabilities.

• Maintain a valid Health Card pursuant to state or local regulations.

• Basic proficiency in math and reading is required.

• Must possess the ability to read, speak, comprehend, and write in English.

• Reliable transportation is essential.

• Pass a Criminal Background Check.

• Complete the SERVSAFE Certification Course and Exam successfully.

• Strong verbal communication skills are necessary.

• Physical Requirements:

• Ability to stand and walk for the duration of shifts.

• Ability to lift items weighing up to 50 pounds.

• Ability to engage in various physical motions, including walking, bending, reaching, pushing, pulling, stretching, and repeating movements.

ABOUT:

Diversified Restaurant Group (DRG) values its people! We combine the infrastructure of a large organization with the warmth of a small company culture. Every team member is part of the DRG Family. From our humble beginnings as a 30-unit Taco Bell operation in 2012, we have scaled to over 300 units encompassing multiple brands. Our current portfolio includes Taco Bell locations in multiple states and Arby's restaurants in select areas. We proudly employ over 6,000 dedicated team members and are excited to continue our growth!

DISCLAIMER:

You are applying to Golden Gate Bell, LLC, a franchisee of Taco Bell. If selected for employment, the franchisee will be your sole employer. Franchisees operate independently and determine their own wages and benefits, which may differ from other franchisees.