Contact Center Care CoordinatorVirtualVocations • Sacramento, California, United States
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Contact Center Care Coordinator
VirtualVocations • Sacramento, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Contact Center Care Coordinator.
Key Responsibilities
Ensure a positive experience for patients by focusing on satisfaction and resolution
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Document customer interactions and follow up to ensure issues are resolved satisfactorily
Required Qualifications
High school graduate or equivalent
Two years of experience in a call center-related role
Proven work experience in a customer service role
Relevant training in call center or contact center environments
Previous healthcare experience and familiarity with medical terminology
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