EPA Co-ordinatorCambridge Spark • Lancaster, CA, US
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EPA Co-ordinator
Cambridge Spark • Lancaster, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Excellent written and verbal communication skills Previous experience of customer service in a relevant sector (further / higher education, training) Ability to work accurately at high speed and high volume, maintaining good attention to detail An entrepreneurial spirit : acting proactively to fix issues, suggest improvements and provide the best possible service Experience with using a CRM (HubSpot, Salesforce etc.) Previous experience in the apprenticeship or further education sector Experience with End Point Assessment processes Remote first company providing flexibility to work from home Pension with up to 5% matched contributions Opportunity to opt into our salary sacrifice scheme 25 days holiday + Flexi bank holidays + 1 day off on your birthday A day for volunteering Enhanced Maternity and Paternity Leave Health & Wellbeing allowance of up to 30 per month Annual Summer and Xmas events Company socials including everything from Cambridge College formals, pub nights to team building events CPD Allowance Private medical insurance and cash plan Holiday buy back scheme (up to 10 days p / a) EAP with 24 hour confidential support line
Epa Co-Ordinator
As an EPA Co-Ordinator at Cambridge Spark, you will be a key part of the success of the EPA function in our busy Operations team. This will involve acting as a trusted partner with our compliance and delivery teams, and working closely with learners as they approach the end of their apprenticeship journeys. You'll be responsible for ensuring that EPA submissions are timely, complete and geared for success, as well as providing gold standard customer service to a range of internal and external stakeholders.
Key responsibilities :
- Ensuring that we meet our targets for timely, accurate gateway submissions, acting as a link between learners and our internal delivery and compliance teams
- Acting as a first point of contact for learner queries around logistical aspects of the process
- Working with our external End Point Assessment Providers to ensure that assessment runs seamlessly and any issues are quickly addressed
- Being a trusted internal voice for queries around the process
Candidate specification :
Essential :
Desirable :
Company benefits :
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