Utility Service Specialist

Utility Services Specialist

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts, process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.

Skills and Requirements :

High school diploma or equivalent and three years of experience working in a call center or utility billing environment.

Knowledge of :

• General business office, bookkeeping, and telephone etiquette, equipment and procedures
• Computer usage including related software
• Recordkeeping and filing practices
• General customer service techniques

Ability to :

Associate's degree in accounting, business administration or a related field and five years of experience with first and / or third-party collections. Knowledge of :

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.