Regional Director of Operations- AZNM

Description

Position at Thrive Pet Healthcare

Ideal candidate will live in or be willing to relocate New Mexico

The Director of Regional Operations AZ / NM will support one or more geographic markets of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment and collaboration across all veterinary hospitals within their region. This includes all Thrive Pet Healthcare market segmentsaffordable care general practice (GP) multispecialty / specialty and boutique specialty.

Reporting to the VP of Operations the Director of Regional Operations AZ / NM will also work with the groups integration manager(s) to onboard new practices develop short- and long-term objectives for new locations and ensure smooth transitions. The role requires frequent and consistent visits to hospital sitesmanaging hospital leadership teams individuals and clinical performance within the hospitals across the region.

The job responsibilities of the Director of Regional Operations AZ / NM can be grouped into four key categories :

People Team and Hospital Culture

Build relationships with all members of the hospital teams to promote and support a positive culture.

Mentor coach and set expectations with hospital leadership teams including recommendations for staff training and development.

Collaborate with People Operations on recruiting retention learning and change management.

Conduct team-focused hospital visits to gather feedback and address concerns.

Actively participate and collaborate in all Thrive Pet Healthcare support officedriven initiatives.

Experience Management (Client Experience Marketing & Client Relations)

Client and Patient Experience

Engage with hospital teams to understand local market dynamics.

Support the marketing department in developing targeted strategies that meet hospital and community needs.

Promote Thrive Pet Healthcare membership plans.

Hospital Experience

Create a positive experience across all client and patient touchpoints.

Ensure each facility provides a clean safe and welcoming environment for staff clients and patients.

Fiscal Management

Collaborate with the VP of Operations and hospital teams to develop and maintain financial growth strategies and budgets.

Monitor key performance indicators (KPIs) and develop improvement plans when needed.

Support Thrive Pet Healthcares goals of financial health and sustainability.

Operational Excellence

Develop support and maintain strategic planning initiatives for the hospitals.

Promote medical excellence by focusing on key doctor metrics and partnering with hospital leaders to review quality efficiency and performance across clinical and administrative teams.

Develop proficiency in hospitals electronic medical records and HR tools (Workday) to drive efficiency and optimize workflows.

Ensure compliance with all support office local and federal policies procedures and regulations.

Desired Competencies

Flexible and adaptable to meet the needs of each hospital.

Approachable and available to hospital leadership and support teams.

Strong accountability and ability to navigate complex situations effectively.

Demonstrates both strategic vision and tactical execution.

Maintains a growth mindset with a proactive solution-oriented approach.

Excellent interpersonal and communication skills.

Passion for pets and their health and well-being.

Frequent travel required throughout AZ / NM.

Strong business acumen with the ability to analyze hospital P&Ls and identify financial growth opportunities.

Education and Experience

DVM or Bachelors degree in Business Operations Management (or equivalent).

Minimum 3 years of experience leading management teams in a multi-location organization.

Background in the veterinary health field preferably at the management Medical Director or Hospital Administrator level.

Veterinary GP and Emergency background is a plus.

Certified Veterinary Practice Manager (CVPM) certification preferred but not required.

Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors including skills qualifications experience and location.

At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1