Revenue Cycle Manager, Collections - St. Paul, MN

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your Role At Baxter:

The Revenue Cycle Manager – Collections is responsible for leading the team specific third-party collections, denial resolution, and Accounts Receivable management to include Medicaid and Medicaid Managed Care, Commercial Insurance, and Patient collections. This role is responsible for establishing departmental policy and procedures to ensure compliance with third-party billing regulations. Major duties include identifying and implementing payer collection enhancements with Managed Care team. The Revenue Cycle Manager – Collections is responsible for leading, directing, motivating, and communicating operational changes to their team.

What You'll Be Doing:

• Manage the day-to-day operations of the Revenue Cycle Insurance Collections and Patient Collection teams including recruitment and selection, performance management, coaching and development to ensure compliance with established business service level agreements, procedures, and government/third-party billing requirements.
• Identify, develop, and monitor key performance indicators and dashboards to ensure accounts receivable balances are worked promptly and efficiently and that established aging standards, denial ratios and DSO are achieved practicing ongoing process improvement methodologies.
• Manage escalated issues involving customer billing concerns, departmental/staff issues, and coordination of third-party payer escalations with the Managed Care team.
• Review and approve/deny billing adjustments timely and within policy guidelines.
• Analyze actionable claims data, including revenue, adjustments, cash, denials, and credit balances by payer, procedure code, etc.
• Maintain professional and technical knowledge by attending educational workshops, conferences, and other activities.
• Perform special projects and other duties as assigned.

What You'll Bring:

• BS/BA degree or equivalent experience required
• 5+ years of Revenue Cycle Management experience, preferably with a DME supplier
• 3+ years leadership/management experience required
• Home health or durable medical equipment (DME) experience preferred
• Knowledge of federal, state, and local regulations, guidelines, and standards, including a working knowledge of Compliance and HIPAA rules and regulations
• Knowledge of accounts receivable principles, procedures, standards and documentation within a third-party payer environment
• Proficiency in Microsoft Office Software
• Exceptional written, verbal, and interpersonal communication and presentation skills
• Detail oriented
• Proven change management and strong management skills
• Strong organizational abilities
• Strong negotiating skills

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $96,000 to $144,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)