Technical Success Engineer

A company is looking for a Success Engineer to bridge the gap between higher education customers and engineering teams.

Key Responsibilities

Provide technical support and troubleshooting as the first line of escalation for customer issues

Guide customers through fixes and optimize product usage while conducting SQL-based data checks

Collaborate with engineering and customer success teams to document and translate customer needs into actionable feedback

Required Qualifications

3-6 years of experience in technical support, IT, customer success, or software engineering

Strong understanding of APIs and data formats (JSON, CSV) and SQL for data querying

Ability to read and interpret logs and error messages; familiarity with Python / JavaScript is a plus

Empathetic and solutions-focused approach when working with customers

Experience in a technical customer success or advanced support role is preferred