Client Success and Onboarding Specialist

About Advantage Design Group

Advantage Design Group is a digital media and software company that builds interactive online orientation experiences for students and employees. We help colleges, universities and companies guide people through important life transitions using video, storytelling and our proprietary orientation platform.

Our core values are Client Focus, Optimization, Relationships and Excellence. You will join a close knit team that collaborates across creative, development, video production and client services.

What You Bring

Required

• One to two years experience in a customer facing role such as inside sales, customer service, account coordination or client services
• Comfortable making outbound calls and sending professional emails each day
• Very comfortable using web based software and learning new systems
• Strong written communication with a clear, concise and friendly style
• Confident verbal communication on phone and video calls
• Organized and detail aware, able to track many small commitments and always close the loop
• A service mindset that matches our value of Client Focus and an interest in building long term relationships

Nice To Have

How You Show Up

You describe yourself as client focused, tech savvy, comfortable with daily outreach and follow up, a natural coordinator, proactive and calm under pressure and interested in growing in client success, account management or project management.

What You Gain

You will receive a competitive entry level salary and benefits including group health and dental insurance, 401k with company matching, paid vacation and holidays and profit sharing opportunities. Our large Jacksonville office offers a friendly culture with the option for a hybrid schedule after onboarding, gym membership, flex time and a break room with snacks, tea and coffee.

Growth Path

In this role you will build skills in client communication, light sales support, proposal coordination and software driven client success. Over time strong performers may grow into more advanced client success, account management or project management roles depending on interest and business needs.