FILE PROCESSING TECHNICIAN | MON-FRI

Job Position : File Processing Technician

Reports to : Assistant File Processing & Print Manager

Department : Print

Classification : Overtime Eligible

PCI Overview

For over 50 years, PCI Group has been a leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. As a family-owned business, PCI provides customers fast, secure, and cost-effective transactional communications like invoices, statements, and checks, that are fully compliant with federal regulations including HIPAA, HITRUST, FISMA and SOC I & II and PCI DSS.

Job Summary

With the support of the Scheduling Manager, the File Processing Technician will focus on organizing customer job files and queuing them for production. Leveraging their experience in process optimization and a strong background in business management, the technician will ensure that all customer jobs are processed efficiently and accurately. This role requires close collaboration with multiple departments, including Customer Service and the Programming Department, to maintain high standards of quality, compliance, and customer satisfaction. The technician will also contribute to continuous improvement initiatives and uphold the company's commitment to security and compliance standards.l

Primary Responsibilities

Prioritize work

Work with the Process Analyst to review customer emails and files, ensuring jobs have been received, processed, and printed.

Queue customer jobs and ensure they are processed efficiently and in a timely manner according to customer requirements and internal standards.

Quality Control

Review job tickets for completeness and accuracy.

Verify that the file counts of received and processed files match client specifications.

Expedite process

Ensure that each job is processed from beginning to end by the due date.

Interact with, guide, and initiate follow-up and daily requirements with the Programming Department to guarantee that jobs or letters on hold are processed, created, addressed, and mailed promptly to meet client satisfaction and expectations.

Work with Customer Service to monitor the file automation process, ensuring issues are addressed and resolved in a timely manner.

Complete any tasks assigned by Senior Management.

Security

Comply with all current and future security and compliance requirements, including specific protocols and certifications relevant to the role.

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Required Skills and Abilities

Superior verbal and written communication and interpersonal skills.

Excellent analytical, decision-making, and problem-solving skills.

Results-driven with the ability to communicate effectively.

Strong time management skills and attention to detail.

Ability to work under pressure and manage multiple tasks simultaneously.

Familiarity with file management systems and relevant software tools is a plus.

Education and Experience

• College degree from an accredited institution preferred or equivalent work experience.

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 40 lbs.

Note : PCI Group retains the discretion to add to or change the duties of this position at any time.

Monday, Tuesday, Wednesday, Thursday, & Friday | 10 : 00PM - 6 : 00AM