General Maintenance Technician - Intermediate

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.

You can find us operating under the following store banners : Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer : Take home vehicle

All tools provided

Work-life balance

On-call stipends

Reasonable OT expectations

Training & 3 year pay raises for entry level / inexperienced technicians

Competitive wages

Work today, get paid tomorrow through our earned wage access program

Paid Time Off

Medical / Health / Dental Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Employee recognition and awards

And much more!

Position Summary :

The General Maintenance Technician is responsible for performing a variety of maintenance tasks to ensure the safety, functionality, and appearance of facilities and equipment. Key responsibilities include troubleshooting, repairs, and preventive maintenance in areas such as plumbing, electrical, HVAC, carpentry, and general building systems.

Responsibilities :

1. Troubleshoot and independently repair building systems, including plumbing, electrical, HVAC, and general mechanical components.

2. Perform preventive maintenance tasks on complex systems and equipment to ensure optimal performance and longevity.

3. Assist in training and mentoring entry-level technicians by providing guidance on maintenance tasks and best practices.

4. Lead smaller maintenance projects, ensuring timely completion and adherence to quality standards.

5. Collaborate with vendors or contractors to coordinate repairs or installations, verifying work complies with company and industry standards.

6. Maintain an organized inventory of tools, replacement parts, and vehicle supplies, ensuring adequate stock for ongoing maintenance needs.

7. Assist with equipment upgrades or replacements and coordinate ordering of necessary parts or tools.

8. Conduct routine maintenance and inspections on the service vehicle, ensuring compliance with scheduled upkeep and company standards.

9. Adhere to workplace safety protocols, company policies, and industry regulations (e.g., OSHA, safety codes, building codes) while completing tasks.

10. Identify and promptly report safety hazards or compliance issues to the maintenance supervisor. 11. Perform other duties as assigned by the management team to support departmental objectives.

Working Relationships :

Work directly with Department teammates. Frequent communication with other departments or teams, and External Vendors.

Minimum Education : High School or GED

Preferred Education : Trade and Technical schools’ certificate / diploma

Minimum Experience : 3-5 years of related experience

Preferred Experience : 5-7 years of related experience. Proficient knowledge of building systems, including HVAC, electrical, plumbing, mechanical, and safety systems

Licenses / Certifications : Applicable Trade Licensure; Plumbing, Electrical, Carpentry

Soft Skills :

Communication Skills – Clearly convey information, listen actively, and ensure mutual understanding

Teamwork & Collaboration – Working effectively with others to achieve common goals

Problem-solving – Use critical thinking to analyze situations and implement effective solutions

Adaptability – Stay flexible and open to change in a dynamic work environment

Time Management – Prioritize tasks, meeting deadlines, and managing time efficiently

Other Requirements :

Travel :  Travel is a must; you must be able to drive for extended periods as needed

• A company vehicle is provided; they must maintain a clean driving record

Hours & Conditions :  Monday–Friday, 40 hours minimum, with participation in an on-call rotation, including holiday coverage

Physical Requirements :

Must be able to work safely in confined spaces as required by the role

Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 80 pounds, using proper lifting techniques and equipment as needed

Must be able to stand or walk for up to 8 hours per day

Ability to perform physical tasks such as reaching overhead, bending, squatting, twisting, grasping, gripping, and performing repetitive movements

Comfortable working in environments with varying temperatures, including cold and hot conditions, as required by the role

The work environment usually has moderate noise levels typical of industrial or operational settings

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.