Front Desk

Dental Front Desk

Join our team as a Front Desk Agent and be part of a dynamic dental practice dedicated to providing exceptional patient service. As a Front Desk Agent, you will play a crucial role in ensuring smooth operations at the front desk while delivering excellent customer service to patients.

Schedule: Tuesday-Thursday 7:45am-5:00pm

Duties:

• Greet and welcome patients and visitors in a friendly and professional manner
• Register new patients and update existing patient information in the system
• Schedule appointments and manage the appointment calendar
• Complete recalls/call backs
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
• Verify insurance coverage and assist with insurance billing processes
• Maintain patient records and ensure confidentiality of sensitive information
• Collect payments
• Provide administrative support to medical staff as needed
• Follow HIPAA guidelines to ensure patient privacy and data security

Experience:

• 2+ years previous experience as a front desk agent, medical receptionist, or dental receptionist
• Proficiency in using identalsoft or similar medical records systems is a plus
• Excellent communication skills, both verbal and written
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of HIPAA regulations and compliance requirements
• Experience with electronic medical record systems is a bonus