Advanced Medical Support Assistant

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Advanced Medical Support Assistant(s) are assigned to the following sections : Primary Acute Care Teams (PACT), various Specialty Clinics, Nursing Service or Inpatient Care. The Advanced Medical Support Assistant(s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.

IMPORTANT NOTICE : This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to :

• Reviews patient records, physician orders / consults, completing basic eligibility review for Community Care benefits
• Processes and manages consults through the life cycle of the consult, following relevant directives, guidelines, and SOPs regarding scheduling practices, initiation of authorizations, communications with patients and providers.
• Functions as a liaison between the VA, the community provider, the veteran, and Third-Party Administrator (TPA). Receives and responds to incoming telephone calls to the department, secure messages, incoming / outgoing faxes, referral management platforms, and other forms of internal / external communications.
• Completes varied assignments which are complex and detailed in nature, requiring coordination with the self-directed team members, team coordinator, administrative and clinical staff within the medical center and with community providers.
• Establishes and maintains good relations with veterans, their families, and others to promote an understanding of hospital system / activities, rules of eligibility and create an atmosphere conducive to quality care.
• Troubleshoots questions / concerns from local providers, hospitals, Veterans, expanded members of the health care team, and various stakeholders. Incumbent is expected to communicate well, both orally and in writing, and provide quality customer service to internal and external stakeholders.
• Acts as receptionist and communications' coordinator for the DOM or inpatient units, receiving numerous visits, telephone calls and messages from patient's families, friends and co-workers. Capable of handling each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Act of 2002.
• Processes Beneficiary Travel Claims, including Ambulance Bills, as needed.
• Coordinates and schedules appointments for the DOM and inpatient units timely and accurately. This includes making appointments, processing Return to Clinic orders, cancelling appointments.
• Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows : a. All appointments will be made with the patient's input, either in person or by phone. They may require a high level of coordination to avoid patients having to make multiple trips around the medical center whenever possible. b. Notifies his / her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled with mandated clinic timeframes. c. Daily reviews of the active and pending consults for accuracy and disposition.
• Participates in morning huddles on the DOM and inpatient units when requested. receiving data on the daily census. This may include admissions, discharges, room changes, etc.
• The incumbent is expected to handle all interactions with courtesy, professionalism, and diplomacy. It is expected that he / she will demonstrate flexibility amid changing priorities and / or critical deadlines. The incumbent is expected to meet the needs of customers while supporting VA missions.

Work Schedule : Full time; Work schedule will be determined upon selection.

Pay : Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement).

Remote : This is not a remote position

Telework : Not available

Virtual : This is not a virtual position

Travel : Not Required.

Financial Disclosure Report : Not required