Agent Experience Lead-1

Agent Experience Lead

As the Agent Experience Lead, you will act as the Rocket Close liaison responsible for business development, success and satisfaction of Agents, support members, and customers in the local market(s). You will be responsible for driving new title and escrow business growth and sales execution.

About the Role

• Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback.
• Take a leadership role in and assume responsibility for establishing relationships with assigned accounts.
• Develop long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements.
• Demonstrates personal initiative to understand changing market conditions, assigned client segment(s) and evolving client needs.
• Triage and address any possible issues at closing.
• Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest.
• Participate in new market launch responsibilities such as training Agents, Transaction Coordinators and Listing Coordinators how to work with Title Forward.
• Work closely with the Director, Market Operations and Closing / Title Team members to deliver the best possible customer experience.
• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.

About You

Minimum Qualifications

Preferred Qualifications

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We've got your back. Check out our full list of Benefits and Perks.

Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you'll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and / or participating in the application process should contact a member of the Human Resources team.