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General Manager
General ManagerThe Wills Group • Bowie, MD, US
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General Manager

General Manager

The Wills Group • Bowie, MD, US
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  • [job_card.full_time]
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Tunnel Car Wash General Manager Bowie, MD

Brand new site opening in Bowie! Training begins around January 2026. Salary range : $74,000$92,500 annually.

You will lead daily operations of our new tunnel car wash, build and motivate a strong team, and deliver an excellent guest experience. Your focus is keeping the wash running smoothly, growing membership and sales, and sustaining high customer satisfaction.

What You'll Do

  • Oversee wash operations, equipment performance, site cleanliness, and the guest experience.
  • Maintain 99% equipment uptime through quick troubleshooting and preventive maintenance.
  • Recruit, train, and develop an energetic team that excels in service and sales.
  • Ensure safety, cleanliness, and adherence to company standards.
  • Resolve customer concerns and maintain a 4+ satisfaction rating.
  • Drive sales of memberships, retail items, and services to exceed revenue targets.
  • Monitor budgets, labor, and expenses; own the site's P&L and implement plans to improve profitability.
  • Use POS and operational software; train team members on scheduling, reporting, and inventory processes.

Work Environment

  • Frequent movement across the site; ability to lift up to 50 lbs.
  • Regular interaction with customers in a loud, fast-paced environment.
  • Outdoor work in all weather conditions.

    • What You Bring

  • High school diploma or equivalent (degree preferred).
  • 23 years of supervisory experience in car wash, retail, or similar operational roles.
  • Technical ability related to HVAC, plumbing, electrical, or equipment maintenance.
  • Comfort using POS and operational systems for reporting, payroll, and inventory.
  • Availability on weekends and holidays; comfortable working outdoors.

    • Ideal Skills

  • Strong leadership with the ability to build a highly engaged team.
  • Excellent customer service and problem-solving skills.
  • Organized and detail-oriented, with the ability to manage multiple priorities.
  • Clear and effective communication with customers, employees, and vendors.
  • Experience in sales, marketing, or basic financial analysis.

    • Schedule, Travel & Special Considerations

  • Flexible availability, including nights, weekends, and holidays, aligned with site needs (typically 7 AM7 PM). On-call responsibilities included via a business phone.
  • Travel to headquarters, other stores, retail markets, and training locations as needed.
  • Initial training may occur outside of the assigned location; accommodations provided when required.

    • Why You Should Join Splash In

    Splash In ECO Car Wash, part of The Wills Group, operates over 50 car washes across the Mid-Atlantic and is committed to sustainable, purpose-driven operations. Our water reclamation systems and eco-friendly chemistry help reduce environmental impact while delivering a high-quality wash experience.

    The Wills Group is a $1.5B family-owned company with nearly 300 retail locations, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. Since 1926, we've kept our customers', employees', and communities' Lives in Motion through a people-first, community-focused culture.

    Employees join us for more than a paycheckthey join to learn, grow, make an impact, and be part of a supportive culture that values both hard work and giving back.

    Benefits and Perks

  • Financial Well-Being : Employer 401(k) match (currently 7%), health savings plan, financial planning support.
  • Physical Well-Being : Comprehensive medical, dental, and vision coverage.
  • Paid Time Off : Vacation, sick, personal, parental leave, and community engagement time.
  • Work / Life Balance : Flexible work environment, Employee Assistance Program, travel assistance, and family life planning.
  • Education & Development : Up to 100% tuition reimbursement, development programs, and certificate program assistance.
  • Competitive Salary : Pay aligned to the DC Metro market.

    • Wills Group is an equal opportunity employer. Employment decisions are based on qualifications. #NSO

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    General Manager • Bowie, MD, US

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