E-Commerce Analyst

Job Description

Job Description

Force Factor is on a mission to disrupt the global health and wellness industry by creating innovative health products that help consumers Unleash their Potential. Our vitamins, supplements, and better-for-you foods are scientifically formulated to help create healthier and happier lives for people of all kinds.

Our award-winning products are sold in thousands of retail and eCommerce stores nationwide, including Walmart, Amazon, Walgreens, Target, CVS, The Vitamin Shoppe, Sam's Club and iHerb. Currently, more than 35,000 people buy our products daily, and that number is growing every month. You have the potential to make a real impact on people's lives by working at Force Factor to create products that Unleash Potential!

Culturally, think of us as an intense, meritocratic, and exciting high-growth startup that has survived and thrived through its first decade of rapid evolution and is now thinking about how to scale up and conquer the next decade's challenges and opportunities. We've accomplished a lot in our first 16+ years, but fundamentally know that we're just at the beginning of our journey, and that's where you come in! We need the smartest, highest energy people with real integrity who are looking to join an ambitious, hard-working team.

Force Factor is based in Boston's innovative Seaport District. Our team is filled with passionate, dedicated, and inspiring people operating with an ownership mindset (which is easy because we are entirely privately held and plan to stay that way). If you love a challenge, enjoy acting with urgency, and prefer to opt into a high-performance culture, when you join us, you'll feel like you've finally come home. Our private ownership structure is designed for the long term to enable huge opportunities for key team members to learn a ton, work with other A players and generate significant wealth, and we hope you'll choose to help us build an enduring and successful business for decades to come. There are two reasons we're included on Bain's Insurgent Brands list of high-achieving CPG brands outperforming market growth : our people and our culture.

The Role :

As an E-Commerce Analyst, you'll play a key role in driving our growth on major online platforms like Amazon and Walmart. This is a fast-paced, hands-on role where you'll leverage data, optimize product listings, and partner across teams to make sure our products win online.

You'll be analyzing performance, improving content, resolving issues, and supporting promotions to ensure Force Factor stands out in an increasingly competitive space. This is an exciting opportunity to join a high-growth, entrepreneurial company where your contributions will directly shape our success and help us reach even more consumers every day.

Key Responsibilities

• Leverage analytical tools and platform dashboards to track and evaluate performance across assortment, promotion, merchandising, and pricing.
• Collect and analyze sales and performance data; prepare weekly and monthly reports on sales, advertising, reviews, and both paid and organic search rankings.
• Manage product catalogs across multiple E-Commerce channels, including new item setup, availability, content, and keyword optimization.
• Organize and maintain product listing content (titles, descriptions, enhanced / A+ content, images, brand stores) to ensure accuracy and brand consistency.
• Monitor and resolve product, pricing, and listing issues to maintain accurate, active, and compliant product listings.
• Support the development and execution of eCommerce promotions.
• Maintain product catalogs within reporting systems and tracking tools to ensure data integrity.
• Collaborate with the digital advertising team to incorporate new products into paid media campaigns.
• Act as the primary liaison between internal teams and marketplace support contacts to resolve issues such as suspended listings or compliance concerns.
• Implement and refine processes for efficiently managing content across all marketplace platforms
• Lead corrective actions and process improvements to resolve problems and improve execution.
• Partner with cross-functional teams - including Operations, Sales, and Science and Innovation - to align activities that drive profitable growth across E-Commerce platforms.

Required Qualifications